Loyola University Chicago

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Loyola University Chicago

Human Resources


Using Your Ventra Card

In an effort to allow flexibility and convenience we will be adding your transit election dollars to the Benefit Express Debit MasterCard. The Benefits Debit MasterCard gives you easy access to ALL reimbursement accounts combined into one card.

The following are highlights about the Debit MasterCard:

If you are currently enrolled in the Flexible Spending Account Program you should already be familiar with the Benefits Express Debit Mastercard. To provide you with more flexibility your Transit plan will be linked to this same card.

If this is the first time enrolling in the transit program please be advise that Benefit Express will not provide you with a Ventra card nor will they set up or service your Ventra account. All employees must enroll in the Transit program via the Benefit Express portal at loyolaexpress.com. This website can be access directly on or off campus. Benefit Express will send you a debit Mastercard which will be loaded with your transit dollars so please be on the lookout for a plain white envelope with your Benefits Card inside. As soon as you receive your Benefits Debit Master Card please activate the card as soon as possible. If you cannot locate your Benefit Express debit Mastercard please contact Benefit Express immediately so that another card can be re-issued.

Since Benefit Express won’t have access to your Ventra card we encourage employees to log on to their Ventra accounts and keep track of their balances and usages on a regular basis. Benefit Express will not be able to troubleshoot issues regarding the Ventra card as they have with the CTA cards in the past. Employees need to make sure that they are keeping track of their Ventra limits and usage via the Ventra website. You can keep track of your payroll deductions loaded to your Debit MasterCard via the loyolaexpress.com website. You can continue to use your current Ventra Card. Log into the Ventra site and replace your personal current form of payment with the Benefit Express Debit Mastercard. Ventra will pull your transit dollars from your account to fund your Ventra card every month. You also have the option of using your Debit Mastercard at any Ventra or Metra kiosk or payment center.

Website Changes

The value that you currently have elected will be reflected for all future months. If you wish to speak to Benefit Express about transit changes please contact Nancy Mueller 847.637.1594 or nmueller@mybenefitexpress.com.

Please take time to read over our Frequently Asked Questions attachment.

Ventra FAQ's

To change your election(s) on-line at LoyolaExpress.com, the cut-off date is the 14th of each month. Changes made to current transit elections before 14th this month will effect payroll deductions for the following month and you will receive your new transit load the month after. It takes 6–8 weeks for transit changes, enrollments or terminations.

Leaving The University

If you are ending your employment with the university please contact Benefit Express directly to cancel your transit. Since you pay a month in advance for your transit you will need to cancel future months. Your Debit Card will be deactivated upon termination therefore you will need to submit a transit claim form directly to Benefit Express after you have left the university.

For details about the new Ventra Program please visit their website http://www.transitchicago.com/ventra/.

For our transit policy click here: http://www.luc.edu/hr/electivebenefits/transitbenefit/.