| MAROON AND GOLD STANDARDS OF SERVICE FEEDBACK REPORTING FORM |
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Anonymous submissions are not accepted; however, the confidentiality of the person making a report will be maintained to the extent that the university processes allow. All complaints will be addressed by a member of the Maroon and Gold Standards of Service before any information is released to other parts of the university.
* indicates required fields |
| *Full Name: |
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| *University Affiliation: |
Parent/Guardian
Student
Staff
Faculty
Other |
| *Date/Time of Customer Service Experience |
Format: MM/DD/YYYY at approximately HH:MM (AM/PM) |
| *Where was your Customer Service Experience? |
Water Tower Campus
Lakeshore Campus
Maywood Campus
Retreat and Ecology Campus
Off Campus Activity |
| Please list the department name where you had your customer service experience. |
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| Tell us the details of your experience: (Check all that apply) |
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| Select the category that best describes the reason for your feedback. |
Billing/Financial Aid
Advising
Wellness Center
Residence Life
Campus Reservations
Ministry
Public Safety
Library
Dining Services
Student Life & Development
Facilities
Other: |
| *Did you report your concerns to anyone? YES NO |
A staff person or faculty member exceeded my expectations and I am happy with my experience.
Briefly describe what happened. Include the date, place and name(s) of those involved.
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A staff person or faculty member did not exceed my expectations and I would like to report my customer service experience.
Briefly describe what happened. Include the date, place and name(s) of those involved.
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| Please provide your contact information so we may reach out to you regarding your feedback. |
| *E-mail Address: |
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| *Confirm your E-mail Address: |
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| Your feedback will be directed to the appropriate department for handling. We take all comments and suggestions very seriously. Your time and attention to submitting this feedback is greatly appreciated as it helps us to constantly improve our level of service. |
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