FALL 2009 CTA U-Pass Fact Sheet
The CTA U-Pass is your ticket to unlimited riding aboard CTA buses and trains. It offers all full-time undergraduate and graduate students enrolled in participating programs unlimited use and an unparalleled opportunity to take advantage of everything Chicago has to offer. No cash is needed. It’s your connection to shopping, sports events, social activities, art and entertainment centers and anything else that grabs your attention.
STUDENTS WHO QUALIFY FOR THE U-PASS PROGRAM
The following students participate in the CTA U-Pass Program:
· All undergraduate students enrolled in 12 or more credit hours at both Loyola Campuses (Water Tower and Lake Shore Campuses):
o College of Arts and Sciences
o School of Business Administration
o School of Communication
o Marcella Niehoff School of Nursing
o St. Joseph Seminary
o School of Education
o School of Social Work.
· Graduate students enrolled in 8 or more credit hours at the Loyola Campuses as follows:
o School of Law
o School of Social Work
o Institute of Pastoral Studies
o Graduate School of Education
o Graduate School of Arts and Science
The U-Pass Program is not available to any students enrolled in Loyola’s Rome Center Campus or in any other programs located in foreign countries. Also, students enrolled in the Loyola University Medical Center, Educational Cohorts, the School of Continuing and Professional Studies and Social Work Carthage programs will not participate in the CTA U-Pass Program.
A University ID is required to pick up a U-Pass.
DISTRIBUTION SITES AND HOURS FOR LAKE SHORE AND WATER TOWER CAMPUSES
U-Passes are valid Saturday, August 22. First year law students can have their passes made on Wednesday, August 19 and Thursday, August 20 from 3 - 5:30 pm in the lobby of Courtroom 1040 on the 10th floor of 25 E. Pearson. Returning law students can pick up their passes on Monday, August 24 and Tuesday, August 25 from 10 am - 6 pm. All passes not picked up by the end of Tuesday, August 25 will be re-located to the 2nd floor Information Desk of the Terry Student Center.
All Other Pass Distribution:
U-Passes are effective Saturday, August 22. Pre-printed U-Passes may be picked up Saturday, August 22 from 10 am – 5 pm and Sunday, August 23 from 10 am – 3 pm in the Gentile Center, Lake Shore Campus. The Water Tower passes (excluding Law) will be available at the Gentile Center on August 22nd and 23rd. All Water Tower passes will relocate to the Terry Student Center, WTC on Monday, August 24.
Pre-printed passes should be available for all new and returning eligible students who meet the above criteria and have a student ID by Sunday, August 2. Students who do not meet the above criteria or do not have a student ID by Sunday, August 2 will need to have a pass made beginning Monday, August 24 at the appropriate site and time.
Beginning Monday, August 24, U-Passes will be distributed by campus:
Lake Shore Campus
All undergraduate students enrolled in 12 or more credit hours will pick up their U-Pass at the Lake Shore Campus. This includes students enrolled in Undergraduate Business, Communication and Social Work.
Graduate students enrolled in 8 or more hours in the Graduate School of Arts and Science.
Dates:
August 22 Gentile Center 10 am – 5 pm
August 23 Gentile Center 10 am – 3 pm
August 24 – 25 Gentile Center 10 am – 6 pm
August 26 – 27 Bremner Lounge 10 am – 6 pm
Centennial Forum Student Union
August 28 Bremner Lounge 10 am – 5 pm
Between August 24 and 28, CTA will be available to make on-site U-Passes for any students who qualify but did not have a pre-printed pass. Students who do not have a pre-printed pass and do not have their pass made during this week will not receive their U-Pass until Wednesday, September 16.
Water Tower Campus
Graduate students enrolled in 8 or more hours in Graduate Education, Institute of Pastoral Studies, and Graduate School of Social Work
Dates:
August 24 – 27 Room 303- Terry Student Center 10 am – 6 pm
August 28 Room 303- Terry Student Center 10 am – 3 pm
During these times, CTA will be available to make on-site U-Passes for any students who qualify but did not have a pre-printed pass. Students who do not have a pre-printed pass and do not have their pass made during this week will not receive their U-Pass until Wednesday, September 16.
HOW TO RECEIVE YOUR U-PASS AFTER THE FIRST WEEK OF SCHOOL
Students who have a pre-printed U-Pass (registered by Sunday, August 2), but who did not pick up their pass during the first week of classes, may pick up their U-Pass at their respective campus location (see above for respective campus location). Passes will be available at the Centennial Forum Student Union Information Desk (Lake Shore Campus) and the 2nd Floor Information Desk at the Terry Student Center (Water Tower Campus).
Qualified students who do not have a pre-printed U-Pass (registered after Sunday, August 2) and did not have a pass made during the first week of school may pick up their U-pass after 3 pm on Wednesday, September 16 at their respective campus location.
After the end of the business day on Saturday, September 8, any student adding classes to full-time status will not be eligible for a U-Pass and will not be assessed the fee; anyone dropping below full-time status will not be deactivated for the remainder of the semester and charges will not be removed from the student account. Students who picked up a pass, but dropped to part-time status prior to Saturday, September 8 will have their pass deactivated on or around Wednesday, September 16 and will not be assessed the charge.
U-PASS FEE
U-Pass fee is $102 per semester for Loyola Undergraduate and Graduate students, $108 for Law students, and is included in student tuition fees valid from Saturday, August 22 until the last day of final exams each semester. This fee is non-refundable.
HOW IT WORKS
On the bus: Insert and remove your U-Pass into the bus fare card machine on the right side of the fare box with the magnetic strip facing you and the blue arrow pointing down (Make sure you do not insert it into the dollar bill slot – it will be captured).
On the train: Insert your U-Pass into the turnstile card slot with the magnetic stripe facing you and the blue arrow pointing down. When the green 'enter' light goes on, take your U-Pass and go through the turnstile.
RULES AND CONDITIONS
· The school name, student name, photo, and expiration date must appear on the card.
· U-Pass is limited to exclusive use by the original full-time student card owner.
· U-Pass may not be shared; violators may be arrested and passes will be confiscated.
· U-Pass use is subject to applicable tariffs, conditions, rules, regulations, policies, and procedures that the CTA may adopt using discretion.
· If any conditions are violated, the pass will be confiscated for the remaining term without reimbursement.
· U-Pass is NOT valid on PACE or Metra service.
LOST OR STOLEN
To request a replacement U-Pass, students must bring their valid school ID and $35 fee (cash, credit card or money order only) to the CTA's Customer Service Center at 567 W Lake Street (Monday - Friday, 8am - 4pm). A replacement U-Pass will be sent to Loyola University Chicago within 5-7 business days.
CTA will replace lost or stolen U-Pass cards only ONCE per academic term. The replacement fee is non-refundable. Students will not be issued any temporary fare. Upon receipt of the replacement pass, students will be contacted via email to pick up their pass at either the Centennial Forum Student Union Information Desk (LSC) or the 2nd Floor Information Desk at the Terry Student Center (WTC).
CAPTURED IN FARE EQUIPMENT
On CTA Buses
The card will be collected. Students will be asked to complete a Report of Captured Fare Card (Form 3027). Students will be allowed to ride free and given a copy of the report.
Students must bring a copy of the form and student ID to CTA's Customer Service Center at 567 W. Lake Street (Monday-Friday 8am-4pm) to request a replacement U-Pass. The replacement U-Pass will be sent to your school in 5-7 business days. Because the student inserted the card into the wrong slot, they will not be issued any temporary fare. Upon receipt of the replacement pass, students will be contacted via email to pick up their pass at either the Centennial Forum Student Union Information Desk (LSC) or the 2nd Floor Information Desk at the Terry Student Center (WTC).
At CTA Rail Stations:
The card will be collected. Students will be asked to complete a Fare Discrepancy Report (Form 3024). Students will be issued a $4.50 transit card and a copy of the report.
Students must bring the report and student ID to CTA's Customer Service Center at 567 W. Lake Street, (Monday-Friday 8am-4pm), to request a replacement U-Pass. When they present the form to the customer service agent, you will be issued an unlimited five-day transit pass. The replacement U-Pass will be sent to your school in 5-7 business days. Upon receipt of the replacement pass, students will be contacted via email to pick up their pass at either the Centennial Forum Student Union Information Desk (LSC) or the 2nd Floor Information Desk at the Terry Student Center (WTC).
DEFECTIVE, DAMAGED OR DEMAGNITIZED
On CTA Buses:
The bus operator will allow the student to complete the ride for free. However, students must bring the damaged card and student ID to CTA's Customer Service Center at 567 W. Lake Street, (Monday-Friday 8am-4pm) to request a replacement U-Pass. The damaged card will be collected and students will be issued an unlimited five-day transit pass. The replacement U-Pass will be sent to your school in 5-7 business days. Students will not be charged the $35 replacement fee. Upon receipt of the replacement pass, students will be contacted via email to pick up their pass at either the Centennial Forum Student Union Information Desk (LSC) or the 2nd Floor Information Desk at the Terry Student Center (WTC).
At CTA Rail Stations:
The student should present their Upass to the customer assistant to have it inspected. However, students must bring the damaged card and student ID to CTA's Customer Service Center at 567 W. Lake Street, (Monday-Friday 8am-4pm) to request a replacement U-Pass. Your damaged card will be collected and you will be issued an unlimited five-day transit pass. The replacement U-Pass will be sent to your school in 5-7 business days. Students will not be charged the $35 replacement fee. Upon receipt of the replacement pass, students will be contacted via email to pick up their pass at either the Centennial Forum Student Union Information Desk (LSC) or the 2nd Floor Information Desk at the Terry Student Center (WTC).
Students are encouraged to contact the Loyola U-Pass Administrator at upass@luc.edu
Students are also encouraged to contact U-Pass at cta-upass@transitchicago.com or call 1-888-YOUR-CTA.
ALL replacement requests are completed in person at the general offices on 567 W. Lake Street. Take the Green Line to the Clinton stop and head east one block. Walk to the second floor Customer Service Department to request a new U-Pass which will be delivered to your school within 5-7 business days.
CTA Address:
Chicago Transit Authority
567 W Lake Street, 2nd floor
Chicago, IL 60661
Students can also visit www.transitchicago.com