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CTA U-Pass

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All Students

New Students

Existing Students

 

As a reminder, we wanted to make sure that all students currently eligible for the CTA/Ventra U-Pass this Fall 2014 were aware of some important details about their U-Pass. 

Please see the chart below for U-Pass activation for the Fall 2014 term for all new and current U-Pass holders

 

Program/ School

Fall  2014 activation

Fall 2014 deactivation

Undergrad and Graduate students

August 23, 2014

December 15, 2014

Law School

August 21, 2014

December 18, 2014

Graduate Business

August 22, 2014

November 3, 2014

 Full-time hours are as follows.  12 credit hours as an undergraduate, 8 graduate credit hours as a graduate, and 6 Graduate Business Hours in the Quinlan School of Business Graduate (MBA) programs. Graduates must be enrolled in graduate hours to qualify, undergraduate hours, even those required by a certain program or school, do not count toward U-Pass eligibility.  Please see FAQ for eligible programs.

All Students:

 

The unlimited riding portion of your U-Pass will be activated automatically given that you were registered as a full-time student as of August 16, 2014.

 

 Students  must be enrolled as a full time student on LOCUS and in an eligible program to be eligible for U-Pass. Full time status is:

Undergraduates, 12 hours

Graduate and Law Students 8 credit hours

Graduate Business, 6 Graduate Business hours

Undergraduate hours for Graduate, Law, or Graduate Business students do not count for U-Pass eligibility even if these hours are a prerequisite for your program.

 

Existing Students:

 

1) Please allow for three business days after registering as a full time student for your pass to activate. If you are not sure if you registered within the period listed, please  see the procedures below to verify activation.

2) Your transit account must also be in good standing, with at least a $0.00 balance for the unlimited ride U-Pass portion to activate. Students are responsible for all negative balances on their Ventra account and there are no exceptions.  

3)  If your card is not working at the start of the term, please follow the procedures listed below You may also visit new student U-Pass distribution with specific questions; due to the high volume of student questions, there is no guarantee thatU-Pass will be able to answer individual questions via email form August 21- August 29

 

If your U-Pass was lost, stolen, or discarded over break, there is a $50.00 replacement cost charged by CTA for a new card. The card is valid for five years from the date of issuance (i.e. August 2013), and a new card is no longer issued every term. Unfortunately, CTA does not waive the fee for stolen cards, even if there is a police report.

You can replace your U-Pass at the Damen Student Center Information Desk at the Lake Shore Campus.  You may also visit the Terry Student Center Information Desk starting August 25  for U-Pass replacement services.

New Students:

Please visit distribution to acquire your new Ventra U-Pass, You must have a student ID.

CTA  representatives will be on hand August 25- August  29 of distribution to order any late enrolling students.

 

Student U-Pass troubleshooting

My card is not reading correctly at the Ventra Machine (shows stop at the turnstile and will not let me through)

- Verify your U-Pass entitlement  is active  at the Ventra website.  You will need your U-Pass card number  and expiration date (on the back of the card) to view this information 

-Verify at the Ventra website above that your card does not have a negative balance. New CTA procedures deactivate U-Pass entitlement with as little as -$2.50 

-Visit distribution at the Lakeshore  or Water Tower campus, ,Please see the distribution times  for distribution times and locations and more information.  

-Call Ventra at 1-877-669-8368 to check on your balance and  to verify your entitlement activation

My card will not read at all at a Ventra machine (at the Ventra machine it shows no balance or does not scan at all at the Ventra turnstiles).

1)     For a no cost replacement: Go to Ventra Customer Service at 165 N. Jefferson Ave, Mon -Fri 8:00am-4:30pm. If Ventra determines the card is not reading, they will issue a 7-day transit pass and a Ventra Defective Card Replacement Form. Bring the form you receive from Ventra  to the Terry Student Center or Damen Student Center Information Desk so they can order a replacement U-Pass free of charge. PLEASE VERIFY YOUR CARD IS NOT READING AT A VENTRA MACHINE AND, IF POSSIBLE, WITH A CTA ATTENDANT  BEFORE VISITING VENTRA CUSTOMER SERVICE. MANY TIMES THE CARD IS WORING BUT HAS A NEGATIVE BALANCE

 

2)    To pay for a replacement: Go to the Terry Student Center or Damen Student Center Information Desk and order a replacement U-Pass for $50.00. Without the Ventra Defective Card Replacement form, it is treated as just a lost or damaged card and the full replacement cost applies. Loyola does not have the authority to issue a free replacement U-Pass without the replacement form and does not have 7-day transit passes available.

 

My debit/ credit card was charged for a bus/ EL fare and I have a U-Pass

The Ventra system will charge any debit or credit cards with a wWI-FI symbol on the back of the card. Loyola University Chicago recommends that you remove your U-Pass from you wallet when touching the Ventra reader.

If your debit or credit card was charged, then you should contact the issuing bank of financial institution for their procedures on challenging incorrect charges.

 

I cannot access my U-Pass account at the Ventra website

Call Ventra at 1-877-1-877-669-8368, dial 1 for English or 2 for Spansih and then 0 for a Customer Service Representative

 

Updated U-Pass News

We appreciate all of the patience that the Loyola University Chicago student community has exhibited regarding the U-pass program and the transition to CTA's Ventra card system. We understand that at times this has not been an easy transition for some of our students, and we value this patience. There have been a couple of important details that have emerged since we have distributed the U-Passes that we think all users should be aware of:

 

U-Pass Information

The CTA U-Pass is your ticket to unlimited riding aboard CTA buses and trains. It offers all full time undergraduates and graduate students enrolled in participating programs unlimited use and an unparalleled opportunity to take advantage of everything Chicago has to offer. No cash is needed. It's your connection to shopping, sports events, social activities, art and entertainment centers, and anything else that grabs your attention.

Note: Summer U-Pass on-site distribution for Quinlan Graduate School of Business students has ended. Students who wish to pick up their pass can visit the Graduate School of Business' main office located on the 2nd Floor of the Quinlan School of Business (Water Tower Campus).

The following students' passes will be located at the Damen Student Center Information Desk (Lake Shore Campus):

The following graduate students' passes will be located at the Terry Student Center Information Desk, 2nd Floor (Water Tower Campus):

 

Qualifications and Enrollment

Generally all undergraduates with 12 or more credit hours. A more complete list is listed on the FAQs page. All eligible students are automatically enrolled and charged a non-refundable fee.

How It Works

On the bus: Touch your Ventra card to the Ventra reader. If you leave it in your wallet or purse, then you could be charged a fare if you have debit / credit cards with a Wi-Fi symbol on them.

On the train:Touch your Ventra card to the Ventra reader at the turnstyle and wait for the Go light. Do not touch it multiple times or leave it in your wallet or purse since you could be charged a full fare if you have debit / credit cards with a Wi-Fi symbol. 

For more information, see the CTA U-Pass page.

Rules and Conditions

Please see our FAQs page for more information.

Contact Information

Students are encouraged to contact the Loyola U-Pass Coordinator. Students may also contact the Damen Student Center Information Desk at 773.508.8770 for more information. For Water Tower Campus U-Pass distribution questions, you may contact the Terry Student Center Information Desk at 312-915-6642.

Students are also encouraged to contact U-Pass at cta-upass@transitchicago.com or call 1-888-YOUR-CTA.

Chicago Transit Authority
567 W Lake Street, 2nd Floor
Chicago, IL  60661

For more information about the Chicago Transit Authority, visit CTA's website.

    

Loyola

1032 W. Sheridan Rd., Chicago, IL 60660 ยท 773-274-3000

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