As a reminder, we wanted to make sure that all students currently eligible for the CTA/Ventra U-Pass this Fall 2014 were aware of some important details about their U-Pass.
Please see the chart below for U-Pass activation for the Fall 2014 term for all new and current U-Pass holders
Fall 2014 activation
Fall 2014 deactivation
Undergrad and Graduate students
August 23, 2014
December 15, 2014
August 21, 2014
December 18, 2014
August 22, 2014
November 3, 2014
Full-time hours are as follows. 12 credit hours as an undergraduate, 8 graduate credit hours as a graduate, and 6 Graduate Business Hours in the Quinlan School of Business Graduate (MBA) programs. Graduates must be enrolled in graduate hours to qualify, undergraduate hours, even those required by a certain program or school, do not count toward U-Pass eligibility. Please see FAQ for eligible programs.
The unlimited riding portion of your U-Pass will be activated automatically given that you were registered as a full-time student as of August 16, 2014.
Students must be enrolled as a full time student on LOCUS and in an eligible program to be eligible for U-Pass. Full time status is:
Undergraduates, 12 hours
Graduate and Law Students 8 credit hours
Graduate Business, 6 Graduate Business hours
Undergraduate hours for Graduate, Law, or Graduate Business students do not count for U-Pass eligibility even if these hours are a prerequisite for your program.
1) Please allow for three business days after registering as a full time student for your pass to activate. If you are not sure if you registered within the period listed, please see the procedures below to verify activation.
2) Your transit account must also be in good standing, with at least a $0.00 balance for the unlimited ride U-Pass portion to activate. Students are responsible for all negative balances on their Ventra account and there are no exceptions.
3) If your card is not working at the start of the term, please follow the procedures listed below You may also visit new student U-Pass distribution with specific questions; due to the high volume of student questions, there is no guarantee thatU-Pass will be able to answer individual questions via email form August 21- August 29
If your U-Pass was lost, stolen, or discarded over break, there is a $50.00 replacement cost charged by CTA for a new card. The card is valid for five years from the date of issuance (i.e. August 2013), and a new card is no longer issued every term. Unfortunately, CTA does not waive the fee for stolen cards, even if there is a police report.
You can replace your U-Pass at the Damen Student Center Information Desk at the Lake Shore Campus. You may also visit the Terry Student Center Information Desk starting August 25 for U-Pass replacement services.
Please visit distribution to acquire your new Ventra U-Pass, You must have a student ID.
CTA representatives will be on hand August 25- August 29 of distribution to order any late enrolling students.
Student U-Pass troubleshooting
My card is not reading correctly at the Ventra Machine (shows stop at the turnstile and will not let me through)
- Verify your U-Pass entitlement is active at the Ventra website. You will need your U-Pass card number and expiration date (on the back of the card) to view this information
-Verify at the Ventra website above that your card does not have a negative balance. New CTA procedures deactivate U-Pass entitlement with as little as -$2.50
-Visit distribution at the Lakeshore or Water Tower campus, ,Please see the distribution times for distribution times and locations and more information.
-Call Ventra at 1-877-669-8368 to check on your balance and to verify your entitlement activation
My card will not read at all at a Ventra machine (at the Ventra machine it shows no balance or does not scan at all at the Ventra turnstiles).
1) For a no cost replacement: Go to Ventra Customer Service at 165 N. Jefferson Ave, Mon -Fri 8:00am-4:30pm. If Ventra determines the card is not reading, they will issue a 7-day transit pass and a Ventra Defective Card Replacement Form. Bring the form you receive from Ventra to the Terry Student Center or Damen Student Center Information Desk so they can order a replacement U-Pass free of charge. PLEASE VERIFY YOUR CARD IS NOT READING AT A VENTRA MACHINE AND, IF POSSIBLE, WITH A CTA ATTENDANT BEFORE VISITING VENTRA CUSTOMER SERVICE. MANY TIMES THE CARD IS WORING BUT HAS A NEGATIVE BALANCE
2) To pay for a replacement: Go to the Terry Student Center or Damen Student Center Information Desk and order a replacement U-Pass for $50.00. Without the Ventra Defective Card Replacement form, it is treated as just a lost or damaged card and the full replacement cost applies. Loyola does not have the authority to issue a free replacement U-Pass without the replacement form and does not have 7-day transit passes available.
My debit/ credit card was charged for a bus/ EL fare and I have a U-Pass
The Ventra system will charge any debit or credit cards with a wWI-FI symbol on the back of the card. Loyola University Chicago recommends that you remove your U-Pass from you wallet when touching the Ventra reader.
If your debit or credit card was charged, then you should contact the issuing bank of financial institution for their procedures on challenging incorrect charges.
I cannot access my U-Pass account at the Ventra website
Call Ventra at 1-877-1-877-669-8368, dial 1 for English or 2 for Spanish and then 0 for a Customer Service Representative
Updated U-Pass News
We appreciate all of the patience that the Loyola University Chicago student community has exhibited regarding the U-pass program and the transition to CTA's Ventra card system. We understand that at times this has not been an easy transition for some of our students, and we value this patience. There have been a couple of important details that have emerged since we have distributed the U-Passes that we think all users should be aware of:
- Some users are experiencing difficulty activating their U-Passes. Please note that each user must activate their card by calling the phone number on the front of the card. They will ask for your student ID number (please include all digits including zeros). They will also ask for the card number which is the number on the back of your U-Pass
- If you loase your pass, it becomes stolen, or it is visible damaged, please stop by the Damen Student Center Information Desk or the Terry Student Center Information Desk (Water Tower Campus) to order a replacement pass. It will cost $50 and you can expect your U-Pass in 5-7 business days.
- We recently learned that if you elect to keep your U-Pass in your wallet and touch your wallet to the Ventra card machine, the system may in fact charge any debit card that has imbedded technology. If your debit card has been charged by the CTA for fare, we ask that you take that issue up with your bank and/or CTA.
The CTA U-Pass is your ticket to unlimited riding aboard CTA buses and trains. It offers all full time undergraduates and graduate students enrolled in participating programs unlimited use and an unparalleled opportunity to take advantage of everything Chicago has to offer. No cash is needed. It's your connection to shopping, sports events, social activities, art and entertainment centers, and anything else that grabs your attention.
Note: Summer U-Pass on-site distribution for Quinlan Graduate School of Business students has ended. Students who wish to pick up their pass can visit the Graduate School of Business' main office located on the 2nd Floor of the Quinlan School of Business (Water Tower Campus).
The following students' passes will be located at the Damen Student Center Information Desk (Lake Shore Campus):
- All undergraduate programs
- The following graduate programs: College of Arts and Sciences, Marcella Niehoff School of Nursing, St. Joseph Seminary
The following graduate students' passes will be located at the Terry Student Center Information Desk, 2nd Floor (Water Tower Campus):
- Quinlan School of Business Graduate Programs
- Institute of Pastoral Studies
- School of Law
- School of Social Work
- Institute of Pastoral Studies
- Graduate School of Education
Qualifications and Enrollment
Generally all undergraduates with 12 or more credit hours. A more complete list is listed on the FAQs page. All eligible students are automatically enrolled and charged a non-refundable fee.
How It Works
On the bus: Touch your Ventra card to the Ventra reader. If you leave it in your wallet or purse, then you could be charged a fare if you have debit / credit cards with a Wi-Fi symbol on them.
On the train:Touch your Ventra card to the Ventra reader at the turnstyle and wait for the Go light. Do not touch it multiple times or leave it in your wallet or purse since you could be charged a full fare if you have debit / credit cards with a Wi-Fi symbol.
For more information, see the CTA U-Pass page.
Rules and Conditions
- The student name and photo must appear on the card.
- U-Pass is limited to exclusive use by the original full-time student card owner.
- U-Pass use is subject to applicable tariffs, conditions, rules, regulations, policies, and procedures that the CTA may adopt using discretion.
- If any conditions are violated, the pass will be confiscated for the remaining term without reimbursement.
- Ventra U-Pass works as a fare card on PACE. It does not work on Metra.
Please see our FAQs page for more information.
Students are encouraged to contact the Loyola U-Pass Coordinator. Students may also contact the Damen Student Center Information Desk at 773.508.8770 for more information. For Water Tower Campus U-Pass distribution questions, you may contact the Terry Student Center Information Desk at 312-915-6642.
Students are also encouraged to contact U-Pass at firstname.lastname@example.org or call 1-888-YOUR-CTA.
Chicago Transit Authority
567 W Lake Street, 2nd Floor
Chicago, IL 60661
For more information about the Chicago Transit Authority, visit CTA's website.