Submission Form

Yes. You can always return to the TDX Service Portal and locate your active and past service requests. 

You will receive a few email notifications as your poster order is processed. All emails will come from ITSServiceDesk@luc.edu. Do not change the subject line as that is used to properly sort the emails to the associated tickets.

1. Confirmation of Service Request Submission. Once your order is submitted, you will get an email confirming the new service request ticket has been created.
2. Potential inquiries if there are dimensions, fonts, file access, or policy issues. In some instances, if orders violate our Poster Printing Policies, or the file cannot be opened, we will notify you and ask that you review and resubmit a new order. If there is an issue with the dimensions (the file dimensions do not match or scale proportionally to the dimensions you requested), we will provide a suggestion to the closest dimension of Length or Width, with the updated cost. You may approve our recommended scaling or reply with the corrected file that you've scaled to the dimensions you wish.
3. Ready for Pickup. Once we have reviewed, printed, and rolled your poster, you will receive an email indicating the order is ready for pickup.
4. Reminder for Pickup. If orders are not picked up within one week (7-days) a reminder email will be sent. As our storage space is limited and the service sees heavy utilization, If the order is not picked up within two weeks (14-days), we reserve the right to securely shred the poster and transfer the charge for the cost of supplies to an Invoice in our Equipment Loan Program, or proceed with the Account Code expense transfer. In such instances, an email notification will be sent for this as well.

As a reminder your button will have the best quality if your submission meets the following guidelines:

• Use our templates to arrange your art file on the right size button
• Art is in CMYK Color
• Art is at least 300dpi
• All fonts are outlined
• All linked images are embedded in file
• Fonts are 5pt size or above
• Line weight is 0.5pt thick or above
• Art is at least the size of your chosen button
• Preferred file type is Powerpoint (from our templates) as it best allows us to duplicate your design for quantity