ITS Organization Chart Updates
Information Technology Services (ITS) is actively establishing a new organizational structure to support the effective management and use of technology resources. The new structure will foster collaboration, innovation, and agility across departments and teams within ITS, which will enable better alignment of technology initiatives with the university’s strategic goals. By restructuring the division and defining clearer roles and responsibilities, ITS will improve response times to technology needs and initiatives, while fostering better communication, decision-making, and resource allocation. Moreover, the proposed restructuring will transform ITS into a more responsive, customer-oriented, and value-driven IT organization.
Department Introductions
Business Office
The Business Office provides essential support for all budgetary and financial matters of the department. The team administers the procurement processes for ITS equipment, software maintenance, and consulting services and oversees contract management.
Enterprise Systems
Enterprise Systems is comprised of several teams, including Student Systems, Business Systems Integrations, Database and Middleware. Collectively these teams provide systems and applications support for the university’s administrative functions, such as student systems, faculty systems, human resources systems, financial systems, and customer relationship management (CRM) systems.
Information Security & Compliance
Information Security and Compliance (ISC) plays a crucial role in protecting Loyola’s information assets. ISC services include the development and implementation of the information security strategy and oversight of our information security program. We also handle and respond to security incidents, conduct analysis, and perform regular vulnerability assessments and penetration testing to identify weaknesses. Additionally, ISC ensures compliance with regulations and standards (e.g., GDPR, HIPAA) and conducts risk assessments and audits to ensure we remain compliant. Lastly, we coordinates Security Awareness and Training programs to ensure the university community understands and supports a secure Loyola.
Infrastructure Services
The Infrastructure Services department is the technical backbone of the University, dedicated to ensuring the stability, security, and efficiency of Loyola’s IT infrastructure. Comprised of three core units—Server and Data Center Operations, Network Services, and Identity Management—this department plays a pivotal role in supporting the technology needs of the entire organization.
IT Support Services
IT Support Services is comprised of several teams, including the Service Desk, Desktop Support, Classroom Services, Digital Media Services, and Instructional Technology & Research Support. The Service Desk handles immediate technical inquiries, while Desktop Services maintains and troubleshoots individual workstations and portable devices. Classroom Services manages audio-visual systems for instructional and multipurpose spaces. Digital Media Services oversees walk-in labs and provides media production, equipment loans, and poster printing services. Instructional Technology & Research Support administers teaching and learning applications for online and hybrid courses as well as provides elevated instructional innovation services for Health Sciences. Collectively, these teams provide essential front-line support to students, faculty, and staff, ensuring reliable and effective technology across the university.
Research & Analytic Services
Research & Analytic Services (RAS) offers a range of services to meet the data governance, quality, integration, and management needs of the institution. These services include high-performance computing, software development, informatics consulting, management of large data sets, as well as advanced analytics and content development for publications and grant applications.
Enterprise Systems
Technology Services is comprised of professional teams such as Business and Enterprise Architecture, Application Solutions, and the Project Management Office. These teams leverage a wide variety of specialized functions to enhance Loyola's technological capabilities, implement innovative solutions, optimize the end-user experience, and empower business units to strategically become more effective and efficient in their daily operations.
Business Office
The Business Office provides essential support for all budgetary and financial matters of the department. The team administers the procurement processes for ITS equipment, software maintenance, and consulting services and oversees contract management.
Enterprise Systems
Enterprise Systems is comprised of several teams, including Student Systems, Business Systems Integrations, Database and Middleware. Collectively these teams provide systems and applications support for the university’s administrative functions, such as student systems, faculty systems, human resources systems, financial systems, and customer relationship management (CRM) systems.
Information Security & Compliance
Information Security and Compliance (ISC) plays a crucial role in protecting Loyola’s information assets. ISC services include the development and implementation of the information security strategy and oversight of our information security program. We also handle and respond to security incidents, conduct analysis, and perform regular vulnerability assessments and penetration testing to identify weaknesses. Additionally, ISC ensures compliance with regulations and standards (e.g., GDPR, HIPAA) and conducts risk assessments and audits to ensure we remain compliant. Lastly, we coordinates Security Awareness and Training programs to ensure the university community understands and supports a secure Loyola.
Infrastructure Services
The Infrastructure Services department is the technical backbone of the University, dedicated to ensuring the stability, security, and efficiency of Loyola’s IT infrastructure. Comprised of three core units—Server and Data Center Operations, Network Services, and Identity Management—this department plays a pivotal role in supporting the technology needs of the entire organization.
IT Support Services
IT Support Services is comprised of several teams, including the Service Desk, Desktop Support, Classroom Services, Digital Media Services, and Instructional Technology & Research Support. The Service Desk handles immediate technical inquiries, while Desktop Services maintains and troubleshoots individual workstations and portable devices. Classroom Services manages audio-visual systems for instructional and multipurpose spaces. Digital Media Services oversees walk-in labs and provides media production, equipment loans, and poster printing services. Instructional Technology & Research Support administers teaching and learning applications for online and hybrid courses as well as provides elevated instructional innovation services for Health Sciences. Collectively, these teams provide essential front-line support to students, faculty, and staff, ensuring reliable and effective technology across the university.
Research & Analytic Services
Research & Analytic Services (RAS) offers a range of services to meet the data governance, quality, integration, and management needs of the institution. These services include high-performance computing, software development, informatics consulting, management of large data sets, as well as advanced analytics and content development for publications and grant applications.
Enterprise Systems
Technology Services is comprised of professional teams such as Business and Enterprise Architecture, Application Solutions, and the Project Management Office. These teams leverage a wide variety of specialized functions to enhance Loyola's technological capabilities, implement innovative solutions, optimize the end-user experience, and empower business units to strategically become more effective and efficient in their daily operations.