Loyola University Chicago

Information Technology Services

Lawson Support Page

This page provides helpful support information and corrective actions for the Lawson (Infor) application.

Lawson Self Service is Non-responsive

If you experience “blank screens” when accessing Lawson you will need to clear Internet Explorer of certain cache and history.  Instructions for correcting this issue including a screen image of which options to choose are below.

While in Internet Explorer:

  • Press control, shift, delete (all at the same time). This will bring up a box similar to below.
  • Uncheck “Preserve Favorites website data"
  • Check “Temporary Internet files and website files”
  • Check “Cookies and website data”
  • Press “Delete” this will delete the browsing history as selected.
  • Close down Internet Explorer
  • Re-open Internet Explorer to access Lawson

 If you continue to have problems with Lawson please contact the ITS Help Desk for additional assitance.

  • To contact the ITS Help Desk by phone, dial 773.508.4ITS. (773.508.4487)
  • To submit a request for service or support, send an e-mail to helpdesk@luc.edu.