Loyola University Chicago

Information Technology Services

Help Desk

The ITS Help Desk & ResNet department provides the University with a single point of access for technology support. We're committed to providing excellent, professional customer service in tracking and resolving support requests.

Requesting Service from the ITS Help desk

To contact the ITS Help Desk by phone, dial 773.508.4ITS or 773.508.4487

To submit a request for service or support, send an e-mail to helpdesk@luc.edu.

Be sure to include the following information:

  • Complete contact information:
    • Name
    • Telephone number we can reach you at.
  • Location
    • Where is the location required for the support/service request?
  • A thorough description of the service request or problem.
  • If the request for service/support involves Loyola computers or equipment, please provide the barcode number.


To learn more about our policies, click here. If you have other questions pertaining to these services feel free to contact the ITS Helpdesk during normal business hours.