First Time Setup
Step One: Set up Your Account
Please note that for the Self-Service Console and LSA, it is suggested that you use Internet Explorer or Firefox.
Internet Explorer users: Unable to load a page? Install the latest version of IE, or ensure the boxes for TLS 1.0, TLS 1.1, and TLS 1.2 are checked in IE under Tools (Alt + X) > Internet options > Advanced > Security.
As an alternative to the following steps, a video can be found here.
- Open your web browser and navigate to: secureauth.luc.edu. Once the page has loaded, enter your UVID into the box and click "OK".
- Enter your password in the box and click "Log On".
- Select My Authenticators → On – Demand Authentication → Create a PIN. In the boxes, enter and confirm a PIN of your choice, and click "Save". The PIN must be between 4 and 8 characters long. You will receive a confirmation on the next page that your PIN creation was successful. Please remember this PIN, as it is required to log onto LSA. We strongly recommend that for security purposes, you do not use the same PIN as you use for your banking, your birthday or any relatives birthday or any other important accounts.
- Under My Authenticators → Security Questions, select "set up" to answer security questions, in case of emergency authentication.
- Select 5 security questions, answer them accurately, and select "Submit Your Request" to save these questions and answers. Note: these security questions are different from those you set up in the Password Self-Service application.
- You have configured a PIN and five security questions. Your first time set-up for the Self-Service Console is now complete. If you wish to have tokencodes sent to your text-capable cell phone, instructions can be found here: Setting Up Text Messaging. To connect to LSA and access the University network, navigate to lsa.luc.edu.
Step Two: Connect to LSA
- Navigate to lsa.luc.edu. Once the page has loaded, enter your UVID and click "OK".
- Enter your password that corresponds with your UVID (your Loyola password), then click "Log On".
- Enter the PIN you previously set up, then click "Send Me an On-Demand Tokencode". This will send you a tokencode via e-mail from firstname.lastname@example.org.
- Enter the tokencode you received in the email or text into the box and click "Continue".
- The next screen will ask if you would like the system to remember the current device you are using. If you are on a public machine, we strongly suggest that you choose the option to not remember the device. Only select "Yes" if you are using a personal, secure computer. After you have selected a choice, click "Continue".
- Use your Loyola password to enable Single Sign-On (SSO). We recommend using Internet Explorer or Firefox. Entering your password a second time gives you a Single Sign-On capability to certain bookmarked sites (such bookmarks are labeled "SSO-enabled"). Since you have already entered your password, LSA is able to automatically log you into those bookmarked sites when you click the link. Single Sign-On for additional bookmarks is in progress.
- Next, you will be prompted by Windows to verify that it is acceptable for LSA to access your computer. Click "Allow".
- You will now be on the Loyola Secure Access homepage. If you are accessing a Web Bookmark, you can access these resources simply by clicking on them.
- To access all other internal resources, click "Start" under "Client Application Settings" → "Pulse Secure". A page will be displayed with a timer and download button. Click the download button in the middle of the page and follow the page's instructions.
- In the web browser, under the pictures will be a link prompting you to click "HERE" to continue with the client setup. Click "HERE". The page asking you to download the client will reappear briefly and will prompt you to choose which program/application you would like to open the link with. Select the Pulse Secure Application Launcher. It is recommended you choose "Remember my choice" and click open.
- Please note that you may receive numerous Windows prompts asking if it is acceptable for Pulse Secure, LLC to access your computer. Click "Yes" or "Allow" on all of these pop-ups, but make sure they are requesting access from Pulse Secure, LLC.
- If the installation was successful, you will be navigated back to the Loyola Secure Access homepage. You should now be connected to LSA. For more information on viewing your connection status and other common questions, see the LSA FAQ.