Loyola University Chicago

Quinlan School of Business

Conflict Management

The business world is made up of people and this means that we are constantly faced with the challenge of resolving conflicts. When skilled individuals understand how to deal with conflict and move through barriers, we can realize great synergy from different perspectives in the workplace.

Conflict is unavoidable and can be bewildering, upsetting and exhausting. Conventional business school management training tends to focus on quantitative capacities, rather than what are conventionally labeled the "soft skills" of communication and persuasion.

Based on the book Conflict Unraveled, this course teaches innovative, practical techniques suitable for organizations. It draws upon discoveries from the fields of brain research, primate behavior, linguistics, psychology and tactical non-violence. The participant will leave with a wide range of tools to manage conflict and promote change with a minimum of resistance, as well as with a better capacity to persuade and promote ideas.

Conflict Management topics:

  • Brain behavior under stress
  • Keys to successful non-verbal communication
  • Medea's Conflict Continuum
  • Language, culture and misunderstandings
  • Question asking to move past impasse
  • The Victim/Villain/Hero triangle
  • Tactical Akido
  • Persuasion in times of change

Who Should Attend

Managers who want to prepare for positions of greater responsibility which include human problem-solving, professions who have already studied mediation, basic conflict or win-win negotiation and who require greater competence and mastery of human dynamics, change agents who face resistance to change, professionals who manage and interact with people, leaders who need to sharpen their persuasion talents (anyone in the business world).

Program Fees

Fees are based on the level of customization, development and delivery time, and vary by project.

Program Hosting

Programs can be conducted at Loyola's Executive Education training center in downtown Chicago, at one of our suburban campuses across Chicagoland, or onsite at your organization.

Contact Us

For more information about our organizational programs, custom programs and organizational retreats, please contact us at 312.915.6781 or e-mail executive-ed@luc.edu.

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