Loyola University Chicago

Quinlan School of Business

Balanced Scorecard in Healthcare

The balanced scorecard is a strategic management tool that can be used by organizations to articulate and communicate strategy, measure performance, and link cause-and-effect relationships in business operations. By using a combination of financial, customer, and internal metrics, the balanced scorecard is a powerful tool that organizations can use to meet challenges related to changing demographics, increased customer expectations, increased competition or financial pressures. This session will discuss specific goals and measures that organizations can utilize for an effective scorecard, as well as provide suggestions for scorecard development and implementation.

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