Loyola University Chicago

Information Technology Services

ITS Self-Service

Time: Breakout Session IV, 1:30 p.m.
Location: Room 216
Presenters: Alison Stillwell, Will Schultze
Resource Table: #15

About the Vendor/Presentation:

The Help Desk’s support system, powered by Ivanti Service Manager, will soon be available to university students, faculty, and staff via a new self-service portal. Benefits of the new system include quick access to common IT requests, such as those required for onboarding, visibility to the status of existing requests and incidents, and a consolidated knowledge base that provides immediate answers to many of the questions the Help Desk receives routinely.

ITS Help Desk at Loyola