The ITS Help Desk has changed its name to the “ITS Service Desk” and launched a new self-service tool. The Service Desk provides tech support by phone, email, or online assistance via the Service Portal 24/7.
Connect to the new Service Portal on the ITS home page by clicking on any of the three buttons labeled: “Report an Issue,” “Make a Request,” or “Find Answers.”
ITS Service Portal (Available 24/7)
|Make A Request||Add a user to a shared mailbox or network drive, Set up a new phone, Schedule classroom/event support, etc.|
|Report An Issue||Computer won't turn on, Wi-fi not working, Email is not behaving as expected, etc.|
|Find Answers||Password Reset Procedures, Set up email on mobile devices, etc.|
Other Support Options
Telephone: 8-4ITS, 8-4487, or (773) 508-4487
Click here for support hours.