Loyola University Chicago

Information Technology Services

Service Portal

Service Desk

The ITS Help Desk has changed its name to the “ITS Service Desk” and launched a new self-service tool. The Service Desk provides tech support by phone, email, or online assistance via the Service Portal 24/7.

Connect to the new Service Portal on the ITS home page by clicking on any of the three buttons labeled: “Report an Issue,” “Make a Request,” or “Find Answers.”

 ITS Service Portal (Available 24/7)

OptionsExamples
Make A Request Add a user to a shared mailbox or network drive, Set up a new phone, Schedule classroom/event support, etc. 
Report An Issue Computer won't turn on, Wi-fi not working, Email is not behaving as expected, etc.
Find Answers Password Reset Procedures, Set up email on mobile devices, etc.

Other Support Options

Telephone: 8-4ITS, 8-4487, or (773) 508-4487   

Email: itsservicedesk@luc.edu

Click here for support hours.