Loyola University Chicago

Information Technology Services

Employment

Thank you for your interest in working at the ITS Helpdesk. The ITS Help Desk provides the Loyola community with a single point of contact for technology support. We are committed to providing both professional and timely service in logging support requests. Additionally, we strive to resolve requests initially or refer them to correct support areas within the Information Technology Services division. Lastly, we continuously improve our services by educating our staff, measuring performance and monitoring customer satisfaction.

Student Employment

Student employees provide support to our client's while working at the ITS HelpDesk.

Position: ITS HelpDesk Technician:

We are now accepting applications for the spring 2018 semester with an emphasis on "Summer Employment"

POSITION INFORMATION:   

The Help Desk position provides end-user technical support on a variety of issues via telephone, instant message and email. This position entails identifying, researching and resolving technical problems for users. The student employee will use a call tracking system to document, track and monitor problems, ensuring timely resolution of client support requests. Lastly, this position may receive other duties as assigned by the Manager or Supervisor of the Help Desk.  

On-Campus part-time student employment, FWS or Non-FWS accepted.  To perform this job successfully, an individual must be motivated with good written and excellent verbal communication skills. The individual must be a strong team player and enjoys working with clients.  

The following are required qualifications for this student employee position:  

Education/Experience  

  • Comfortable working with computers (Apple, PC, and Linux) and a wide-array of devices. 
  • 6 month (minimum) previous customer service experience recommended.

Language/Interpersonal Ability  

  • Desire to work with individuals (students, faculty, staff, alumni and community members) in a diverse and fast-paced setting; and  
  • Excellent communication skills – specifically via the telephone and in writing;  

Reasoning Ability: 

Applicant must have strong problem solving skills and the ability to identify possible solutions.   

Computer Skills  

  • Type 60 wpm (minimum).  
  • Basic knowledge of MS Office (e.g. Word) and Windows environments. 
  • Intermediate (minimum) knowledge of web search engines and experience utilizing Directory search tools.
  • Applicants should be resourceful in solving problems, specifically regarding a willingness to work with a wide-range of software in both a PC and Apple environment, along with Linux support utilities.  
  • Working knowledge of Outlook Web Access (student email) and the Outlook desktop client
  • Applicants need to know how to remove Root kit infections
  • Applicants should know how to use a Linux/UNIX terminal (if necessary—training provided)
  • Applicants need to know how to search and clear error codes upon start-up
  • Applicants need to know how to perform data recovery when Windows OS will no longer load

Qualifications: 

  • Loyola University Chicago Student. 
  • Ability to read, write and type instructions.
  • Reliable, punctual, honest, flexible work schedule.  
  • Verbally and electronically communicate well with University members, guests, colleagues and Supervisors. 
  • Maintain good academic standing without any blocks (e.g. academic probation or warnings). 
  • Federal Work Study or non-Federal Work Study applicants are encouraged to apply.

ITS/Loyola Requirements: Any student working for Information Technology Services may not hold any other paid position on campus.  

Loyola University Chicago is an Equal Opportunity Employer 

Minorities/Women/Veterans/Disabled

Apply: 

Email Resume and Cover Letters to:

Alison Stillwell

ITS Help Desk Manager

astillw@luc.edu

 

 

Position: ITS Switchboard Operator

Note: We are no longer accepting applications for the Summer 2017. 

Job Description:

The incumbent is responsible for promptly answering and routing calls to various University affiliates (e.g. Departments) along with providing courteous assistance to callers. Clients may request information ranging from phone/fax numbers, event details and/or travel directions to the University. Additionally, assist Loyola Web Directory clients with updating their contact/location information.

Job Requirements:

The position is available for applicants student worker applicants seeking an on-campus, part-time employment position reflective of the customer service and support aligned with the University’s Maroon & Gold Standards of Excellence. To successfully perform this job, an individual will be required to utilize web and/or specific applications/systems to search for information, deductively reason and provide proper telephone etiquette. Incumbents must be motivated, illustrate good verbal and written communication skills, enjoy working with clients and be a strong team player. Perform other duties (e.g. projects) as assigned.

Qualifications:

Loyola University Chicago Student. Ability to read, write and type instructions. Reliable, punctual, honest, flexible work schedule. Verbally and electronically communicate well with University members, guests, colleagues and Supervisors. Maintain good academic standing without any blocks (e.g. academic probation or warnings). Federal Work Study or non-Federal Work Study applicants are encouraged to apply.

Experience:

6 month (minimum) previous customer service experience recommended. Adhere to and follow confidentiality agreements and standards for handling information and data.

Applying for an ITS Switchboard Operator:

Apply

Email Resume and Cover Letters to:

Alison Stillwell

ITS Help Desk Manager

astillw@luc.edu