Loyola University Chicago

Instructional Technology & Research Support

Information Technology Services

Panopto Updates

Please use this page for information on Panopto scheduled updates, as well as any known issues. If you have any questions please contact Corey James at cjames7@luc.edu.

Panopto Upgrades

On December 21st, 2017, Panopto upgraded our cloud instance to the latest release (version 5.6). This latest version of Panopto brings the ability to create playlists, support for 360-degree videos, and more. More information will be available soon.

Known Issues

When Capture Computer Audio is selected, the resulting primary stream's audio and video are not properly synchronized under certain conditions.

How do I mitigate this issue?
In the 5.4 version of Panopto for Windows, computer audio capture is hidden by default and must be enabled via a setting. Users who choose to enable computer audio capture should first make a test recording to ensure they don't experience desync. Desync is more likely when the PC's CPU is near maximum, so customers should also monitor CPU load during the test recording to ensure it stays below 80 percent.

When will this bug be fixed in the product?
Panopto plans to implement a permanent fix for this issue in a future update to Panopto. Panopto is currently targeting later this year for those updates.

In all 5.2.1 builds of the Panopto for Windows client, we've discovered that USB webcams can occasionally send corrupted video data and a fault in our error handling can lead to the Panopto application silently crashing.

What is the impact?
Any 5.2.1 version of the Panopto for Windows client may experience a silent failure in recording with USB webcams. We have detected that your organization has between 1 and 30 clients at version 5.2.1.

Are users who upgraded to Panopto for Windows 5.3 affected?

No. Any user with a 5.3 version of the recorder is not affected.

How do I resolve this issue?

Download and install the current version (5.3.0.34848339) of Panopto for Windows. Follow these instructions for more details: https://support.panopto.com/articles/Documentation/installing-windows-recorder-1

With versions 5.0 to 5.3 of the Panopto for Mac client, we've discovered that the Logitech C920 and C922 webcams can send audio data in a way that previous versions of the client did not properly handle, resulting in a garbled audio stream.

What is the impact?
Any version of Panopto for Mac between 5.0 and 5.3 may experience audio data loss when recording from Logitech C920 and C922 webcams.

Are users who upgraded to Panopto for Mac 5.3 affected?
Yes. Users must upgrade to 5.3.1. Note that Panopto 5.3.1 does not contain any behavioral changes, and is only a stabilization release.

How do I resolve this issue?
Download and install the current version (5.3.1) of Panopto for Mac. Follow these instructions for more details: https://support.panopto.com/articles/Documentation/mac-recorder-installation-1

On macOS Sierra (v.10.12), if Keynote Capture is checked, recordings will not successfully upload.

Whom does this bug affect?

Customers attempting to capture Keynote slides with Panopto for Mac on macOS Sierra.

How do I resolve this issue?

Install the latest release of Panopto for Mac (v.5.3), which is now available to download from Loyola’s Panopto site.

When users hide or minimize Panopto for Mac during a screen recording on macOS Sierra, Panopto stops recording the screen.

What is the impact?

Panopto will not record the screen while minimized or hidden on macOS Sierra.

Are users running earlier versions of OS X affected?

No. Users running Panopto for Mac on OS X 10.11 and earlier are not affected.

How do I resolve this issue?

Download and install the latest version of Panopto for Mac.

Note: This version of Panopto for Mac does not display a live screen preview for macOS Sierra users, but the screen will be recorded (see image below). We are working with Apple on a change to restore live screen preview during screen capture recording.

Screenshot MacOS Sierra

When some users attempt to launch the Panopto Recorder from Mozilla Firefox, the recorder will not open.

How do I resolve this issue?

Launch the recorder from one of the recommended browsers: Google Chrome, Safari, or Internet Explorer.

What is the impact?

Users who have downloaded the Panopto Windows Recorder (version 5.2 or newer) receive the message below when launching the recorder, even if they are launching from the Panopto website.

Error: External Provider Sign-in

How do I resolve this issue?

Select OK and continue your recording as you normally would. We are currently working with Panopto Support to resolve the issue.

The background upload setting was disabled by default for new installs of Panopto for Windows versions 5.1.0, 5.2.0, and 5.2.1 between 2/17/2016 and 9/20/2016.

What is the impact?
For any new installations of Panopto for Windows between 2/17/2016 and 9/20/2016, recordings will not upload in the background when Panopto for Windows is closed.

Are users who upgraded affected?
No, users who upgraded from 5.0.0 or earlier versions will maintain their previous background upload setting. By default, background upload is enabled for these users.

How do I resolve this issue?

  1. Open the Windows Panopto Recorder.
  2. Go to Settings.
  3. Enable the option to Upload when Panopto is closed.
  4. Click Save.

Alternatively, you can download and install the current version (5.2.1.31339) of Panopto for Windows.

If Capture Computer Audio is selected, there is a chance that the product may stop capturing audio sometime during a recording. This results in the session ending prematurely and without warning.

What products are affected?

  • Panopto for Windows v5.0, v5.1
  • Panopto Remote Recorder v5.0, v5.1

How do I resolve this issue?

Download and install the latest version of Panopto for Windows. This issue is resolved in the product versions listed below:

  • Panopto for Windows x86: 5.1.0.26220 or later
  • Panopto for Windows x64: 5.1.0.26221 or later

Note: Panopto for Mac is not affected.