Loyola University Chicago

Instructional Technology & Research Support

Information Technology Services

Guidelines for Support

Instructional Technologies and Research Services

For the quickest response, all requests for assistance with Sakai, Panopto, VoiceThread, Opinio, SPSS, or other applications should be submitted to the ITS Help Desk (x8-4ITS or helpdesk@luc.edu). Tickets typically receive a first response during the University's normal business hours of Monday to Friday, 9:00 a.m -5:00 p.m. Requests for assistance submitted after 5:00 p.m. or on weekends and University holidays will receive a first response the next business day. More complex or highly technical requests may take longer to resolve.

Classroom Support

Calls for assistance in the classroom may have extended hours. Please visit the Classroom Assistance page for the latest information and schedule. Walk-in support is also regularly available in Corboy Law Center Room 732 and Information Commons Room 204. Please visit the ITRS Drop-in page for the current schedule.

Specialty Classrooms and Conference Rooms

Loyola has many classrooms and conference rooms on the lakeside campuses that are equipped with specialty equipment. If you are instructor and would like your class scheduled in one of these spaces, please contact the Office of Registration & Records. Once your room has been confirmed, you can request a tutorial from ITRS by contacting the ITS Help Desk at helpdesk@luc.edu.

Lecture Capture and Web Conferencing

  •  Water Tower Campus:
    • Corboy Law Center 202, 206, 321, 322, 423, 523, 727
    • Schreiber Center 201
  • Lake Shore Campus:
    • Cuneo Hall 002, 103, 109, 117, 210, 217, 302, 311, 312, 318, 324
    • Crown Center Auditorium, 114
    • Granada Center 213, 291 (West)
    • Life Sciences Auditorium
    • Klarchek Information Commons 105, 111, 112, 120, 215, 216, 230, 332
    • Mundelein Center 508
    • Sullivan Center Galvin Auditorium

Interactive Whiteboard (SMART Technologies)

  • Lake Shore Campus:
    • Cuneo Hall 107, 111

Wireless Projection (Apple TV or Crestron AirMedia)

  • Lake Shore Campus:
    • Cuneo Hall 002, 103, 109, 116, 117, 210, 302, 311, 312, 318, 324
    • Dumback Hall 233, 234
    • Flanner Hall 133
    • Life Sciences 212
    • Mundelein Center 607
  • Water Tower Campus:
    • Corboy Law Center 202, 207, 306, 325, 326, 423, 425, 521, 601
    • Schreiber Center 219, 220, 302, 605, 622, 816

Content Development and Training Lab

Granda Center 292, or the Training Lab, is located on the second floor and provides access to multimedia equipment and software. It can also serve as a semi-quiet area for audio recording. Applications include Articulate Studio and Storyline, and Camtasia Studio. The Training Lab offers an instructor workstation and seven participant workstations. To use the Training Lab, please reserve the space with the Campus Reservations 25Live system. Once your room has been confirmed, you can request a tutorial from ITRS by contacting the ITS Help Desk at helpdesk@luc.edu.

Information Technology Services (ITS) Policies

ITRS follows the general policies and guidelines established by ITS at Loyola University Chicago: