Shelby Mitchell
Associate Product Manager, Discover Financial Services
As a customer experience enthusiast, Shelby Mitchell, works to create meaningful, long-term relationships between brands and customers of varying abilities. Her passion for exceptional customer experiences started early working with major brands in tech, retail, automotive, and financial services. Through her blog, The CX Cafe, she shares her unique approach to leveraging universal and inclusive design principles to improve user experiences and customer journeys.
Associate Product Manager, Discover Financial Services
As a customer experience enthusiast, Shelby Mitchell, works to create meaningful, long-term relationships between brands and customers of varying abilities. Her passion for exceptional customer experiences started early working with major brands in tech, retail, automotive, and financial services. Through her blog, The CX Cafe, she shares her unique approach to leveraging universal and inclusive design principles to improve user experiences and customer journeys.