Loyola Alert FAQs
What is Loyola Alert?
Loyola Alert is Loyola's emergency notification system that provides personalized, time-sensitive alerts to students, faculty, staff, and other personnel in the event of threats to physical safety in emergency situations at all of Loyola's three Chicagoland campuses. Loyola Alert will be used to send messages in accordance with the emergency notification requirement of the Clery Act. Current faculty, staff, and students are enrolled in Loyola Alert by default based on the information the University has on file. To update your contact information, please click here.
How does Loyola Alert work?
Loyola Alert allows the University to send emergency messages to students, faculty, and staff via cell phone, landline phone, and/or e-mail. When a threat is identified, Campus Safety will immediately send messages via registered participants' preferred communication channels. Members of the campus community are notified by whatever contact information they have provided the University. For example, a staff member might be notified simultaneously by personal email and cell phone. Loyola Alert also has notification towers on the Lake Shore and Water Tower Campuses that emit sirens and voice alerts.
What types of emergencies will trigger a Loyola Alert?
Loyola Alert may be used for on-campus incidents that pose a significant threat to life or bodily harm, including the folowing...
- Active Shooters
- Life-threatening weather emergencies
- Civil emergencies
- Health emergencies as ordered by public health authorities
Is there a fee to enroll in Loyola Alert?
No, Loyola Alert is free for all registrants. You may be responsible for fees from your cell phone provider for incoming messages.
What phone number will I see on my Caller ID when I receive a Loyola Alert call?
Loyola Alert message calls will come from 773.508.2485. We recommend that you program a unique and audible ringtone for calls coming from this number, especially if you normally have your cell phone on vibrate. Your cell phone provider should be able to share instructions on how to do this on your phone model.
How can I submit additional emergency contact information so I can receive Loyola Alert messages? Where can I verify the contact information that Loyola Alert has on file for me?
You can update information by clicking here.
Who is responsible for sending out Loyola Alerts?
Loyola’s Department of Campus Safety
Can I include contact information for a spouse, significant other, or parent(s), so that they will be alerted during emergencies?
A Loyola community member can add additional numbers to the numbers that the institution has on file for them by clicking here.
How quickly will I receive a Loyola Alert?
Emergency Alerts will be sent immediately upon the confirmation of a significant emergency or dangerous situation involving an immediate threat to the health or safety of students and employees occuring on campus. Most emergency alerts by text and phone should arrive seconds to minutes after being initiated, while email alerts may take longer.
What should I do if I use my cell phone as my home phone number (i.e., I do not have a landline at home)?
In addition to the numbers that you have provided the University, you can input up to four different phone numbers; they do not need to be landlines.
How do I use the Loyola Alert system if I am visually impaired or hard of hearing?
Visually impaired registrants will be able to rely upon the recorded emergency messages by phone, while those who are hard of hearing can receive text and email messages.
How often is the Loyola Alert system tested?
A test of the Loyola Alert system is conducted during the fall and spring semesters.
Can I opt out of receiving Loyola Alert messages?
No, Loyola community members cannot opt out of receiving Loyola Alert messages. The Loyola Alert system is a vital tool for ensuring the safety and security of the campus community, and everyone must receive these messages to stay informed and take appropriate action in case of an emergency.
Will Loyola Alert messages be sent outside of regular business hours?
Yes, Loyola Alert messages may be sent outside of regular business hours if the situation warrants it.
Can I receive Loyola Alert messages in a language other than English?
Currently, Loyola Alert messages are only available in English.
What should I do if I receive a Loyola Alert message?
If you receive a Loyola Alert message, follow the instructions provided in the message. In some cases, you may be asked to take specific actions or to avoid certain areas of campus. The message may direct you to other sources of information or communication platforms.
Will Loyola Alert messages provide updates on the situation?
Loyola Alert messages may provide updates on the situation as it develops. It is important to continue to monitor your preferred communication channels for the most up-to-date information.
Can I report an emergency through the Loyola Alert system?
If you need to report an emergency, please contact Campus Safety at 773.508.SAFE(7233) or call 911.
How can Loyola Alert reach thousands of people in just minutes?
Loyola Alert uses Blackboard Connect's mass notification engine, which maintains access to tens of thousands of phone lines originating from multiple locations throughout the United States to ensure that its clients' communications are delivered quickly and efficiently.
Whom can I contact with additional questions?
For more information, contact Campus Safety, at 773.508.SAFE(7233) or asksafety@LUC.edu. For issues regarding the Loyola Alert registration form, contact the Help Desk at 773.508.4487 or helpdesk@LUC.edu.
What phone number will I see on my caller id when I receive a Loyola Advisory call?
Loyola Advisory messages and calls will come from 773.508.2625. We recommend that you program a unique and audible ringtone for calls coming from this number, especially if you normally have your cell phone on vibrate.
How can I submit additional contact information so I can receive Loyola Advisory messages? Where can I verify the contact information that Loyola Advisory has on file for me?
You can update information by clicking here.
Who is responsible for identifying situations that would initiate a Loyola Advisory?
Facilities, information technology services, campus safety, or university marketing and communication will typically initiate advisory notifications.
Can I include contact information for a spouse, significant other, or parent(s), so that they will be notified by Loyola Advisory?
When a Loyola community member enrolls in Loyola Advisory, there are options to include additional contact numbers that can be listed under the individual’s account.
How quickly will a Loyola Advisory be sent out?
Loyola Advisory is not intended to be an urgent response communication tool. Once a Loyola Advisory situation is identified, users should receive notification by text and phone immediately. Email advisories may take longer.
What should I do if I use my cell phone as my home phone number (i.e., I do not have a landline at home)?
In addition to the numbers, you have provided the university, you can input up to four different phone numbers; they do not need to be landlines.
How do I use the Loyola Advisory system if I am visually impaired or hard of hearing?
Visually impaired registrants will be able to rely upon the recorded advisories by phone, while those who are hard of hearing can receive text and email messages.
How often is the Loyola Advisory system tested?
A test of the Loyola Advisory system is conducted during the fall and spring semesters.
Can I opt out of receiving Loyola Advisory messages?
You can opt out of receiving Loyola Advisory messages by clicking here.
Will Loyola Advisory messages be sent outside of regular business hours?
Loyola Advisory messages may be sent outside of regular business hours if the situation warrants it.
Can I receive Loyola Advisory messages in a language other than english?
Currently, Loyola Advisory messages are only available in english.
What should I do if I receive a Loyola Advisory message?
If you receive a Loyola Advisory message, follow the instructions provided in the message. In some cases, you may be asked to take specific actions or to avoid certain areas of campus.
Will Loyola Advisory messages provide updates on the situation?
Loyola Advisory messages may provide updates on the situation as it develops. It is important to continue to monitor your preferred communication channels for the most up-to-date information.
Can I report an emergency through the Loyola Advisory system?
If you need to report an emergency, please contact campus safety at 773.508.safe (7233) or call 911.
How can Loyola Advisory reach thousands of people in just minutes?
Loyola Advisory uses Blackboard Connect's mass notification engine, which maintains access to tens of thousands of phone lines originating from multiple locations throughout the United States to ensure that its clients' communications are delivered quickly and efficiently.
Whom can I contact with additional questions?
Email LoyolaAdvisory@luc.edu for more information. For issues regarding the Loyola Advisory registration form, contact the help desk at 773.508.4487 or helpdesk@luc.edu.