Keynote Speaker Bio - CAS - AFT - Murali
College of Arts and Sciences Commencement Address, Afternoon
Aarthi Murali
(MS '00) • Executive Vice President, Holman
Aarthi Murali (MS ’00) is Executive Vice President at Holman, a global automotive services organization offering fleet management, vehicle manufacturing, and automotive retail solutions. In her role, Murali leads Holman’s enterprise-wide service strategy, ensuring exceptional customer experiences and operational excellence across the organization. She is known for designing integrated service frameworks that emphasize agility, scalability, and human centered design to drive organizational transformation.
Murali brings over two decades of leadership in customer experience, operations strategy, digital transformation, and financial services. Prior to joining Holman, she held executive roles at leading institutions including M&T Bank and JP Morgan Chase, where she spearheaded transformative initiatives to improve service delivery, customer engagement, and employee empowerment. She played a pivotal role in modernizing digital platforms and implementing data-driven approaches to enhance the customer lifecycle experience.
Throughout her career, Murali has been an advocate for inclusive leadership and purpose-driven culture. She serves as an executive sponsor of Holman’s diversity, equity, and inclusion initiatives and actively mentors emerging leaders in the industry. Murali also contributes thought leadership to industry forums and serves on advisory boards focused on customer-centric innovation, workforce development, and leadership strategy.
Murali holds a Master of Science from Loyola University Chicago and has completed executive development programs focused on service excellence and innovation. She continues to be recognized as a forward-thinking leader who drives service innovation and champions the connection between employee experience and customer satisfaction.
College of Arts and Sciences Commencement Address, Afternoon
Aarthi Murali
(MS '00) • Executive Vice President, Holman
Aarthi Murali (MS ’00) is Executive Vice President at Holman, a global automotive services organization offering fleet management, vehicle manufacturing, and automotive retail solutions. In her role, Murali leads Holman’s enterprise-wide service strategy, ensuring exceptional customer experiences and operational excellence across the organization. She is known for designing integrated service frameworks that emphasize agility, scalability, and human centered design to drive organizational transformation.
Murali brings over two decades of leadership in customer experience, operations strategy, digital transformation, and financial services. Prior to joining Holman, she held executive roles at leading institutions including M&T Bank and JP Morgan Chase, where she spearheaded transformative initiatives to improve service delivery, customer engagement, and employee empowerment. She played a pivotal role in modernizing digital platforms and implementing data-driven approaches to enhance the customer lifecycle experience.
Throughout her career, Murali has been an advocate for inclusive leadership and purpose-driven culture. She serves as an executive sponsor of Holman’s diversity, equity, and inclusion initiatives and actively mentors emerging leaders in the industry. Murali also contributes thought leadership to industry forums and serves on advisory boards focused on customer-centric innovation, workforce development, and leadership strategy.
Murali holds a Master of Science from Loyola University Chicago and has completed executive development programs focused on service excellence and innovation. She continues to be recognized as a forward-thinking leader who drives service innovation and champions the connection between employee experience and customer satisfaction.