Loyola University Chicago

University Information Security Office

Information Technology Services

Changing your PIN

Please note that these instructions only apply to users who remember their PIN. If you have forgotten your PIN and/or security questions, the ITS Help Desk will need to reset these for you.  They can be contacted at 773-508-4ITS (773-508-4487) or helpdesk@luc.edu.

  1. ‌‌‌Navigate to the Self-Service Console (secureauth.luc.edu), log on, and select “change PIN” under My Authenticators → On-Demand Authentication.
  2. Enter your current PIN in the first box, and in the second and third box, enter your new PIN. Remember that your PIN must be between 4 and 8 characters long. Once you have entered this information, click “OK”.
  3. You will receive a confirmation at the top of the next page confirming your PIN change.