Loyola University Chicago

University Information Security Office

Information Technology Services

LSA FAQ

Pulse Secure is the branded name for the secure access client that LSA installs on your machine. Clicking the Start button next to Pulse Secure will configure and connect your client to the Loyola network. You will then be able to access all resources just as you normally would from on campus.

If you intend to do anything besides click on your bookmarks, you have to start "Pulse Secure" under "Client Application Sessions".  For example, starting Pulse Secure is required before attempting to connect to a remote desktop or map your network drives.  If you are having trouble, ensure that you are fully connected to the network as described in this FAQ.

Windows
On the taskbar (lower right), click the small triangle to expand the system tray.  Look for an S-shaped icon.  If it is overlaid with a green arrow, you are successfully connected to the University network.

Mac
On the menu bar (top right), look for an S-shaped icon.  If it is overlaid with a green arrow, you are successfully connected to the University network.

The following items are known to resolve this issue:

  • Update Java on your machine to the latest version
  • Apply all available operating system updates (including optional updates)
  • Mac users - use the latest version of the Firefox browser
  • Mac users with Avast antivirus - open Avast, navigate to Preferences > Web Shield (Settings), and uncheck the box next to "Scan secured connections"

If none of the above are successful, download and install Pulse Secure from one of the links below.

Windows (x86)
Windows (x64)
Mac (OS X 10.8 or higher)

After installing Pulse Secure, you may have to use it to connect directly.  Please see Connecting from Pulse.

The ITS Help Desk will need to reset these for you.  They can be contacted at 773-508-4ITS (773-508-4487) or helpdesk@luc.edu.

Make sure you have set up your account at secureauth.luc.edu.  First time setup instructions can be found here.

If you have entered your password incorrectly several times in a row, your account will be locked for 15 minutes.  If you suspect this is the case, please wait and try again.

Entering your password a second time gives you a Single Sign-On capability to certain bookmarked sites (such bookmarks are labeled "SSO-enabled"). Since you have already entered your password, LSA is able to automatically log you into those bookmarked sites when you click the link. Single Sign-On for additional bookmarks is in progress.

LSA implements two-factor authentication.  This means that instead of just a password (something you know) it also requires a second factor (something you have).  In this case, "something you have" can be either your email account or your text-capable cell phone.  However, you may have noticed that LSA can learn from your behavior.  LSA uses techniques that you may have seen in your online banking software to allow you to "remember" a device.  This option should be used sparingly, and only for devices that no one else has access to.  This is because once LSA remembers your habits on that device, it will become the "something you have" and be your trusted second factor of authentication.

  1. On your University computer, right click on "My Computer" and choose Properties. Click on "Remote settings".
  2. Under "Remote Desktop" select the radio button next to "Allow remote connections to this computer." The box next to "Allow connections only from computers running Remote Desktop with Network Level Authentication" should be checked. Select OK if prompted with a Remote Sessions popup warning. Click OK to close the System Properties window.

1. Make sure that the "Allow Remote Desktop" box is checked on your computer.

2. Make sure that your computer is turned on and connected to the network. 

3. Make sure that you know your machine's full Computer Name. This can be found by right clicking on "My Computer" and choosing Properties. It should be in a format similar to LUxxxxxx.adms.luc.edu.

Yes you can. To access your workstation, you must download "Microsoft Remote Desktop" from the Mac App Store.

For your username, try using:

ADMS\uvid

Remember that passwords are case sensitive.

Prior to attempting to remotely access your shared drives, you need to locate your shared drives in a file explorer window on your work machine. Each should display their path and drive letter in a format similar to the following: //fsls01/v04/its/private (U:). You will need to make a note of these paths before completing the following steps remotely.

  1. You need to be connected through Pulse Secure before attempting to map network drives remotely. If you are unsure, refer to the FAQ item entitled "How do I know if I'm fully connected to the network".
  2. Click on the Start button on the bottom left corner of your desktop.
  3. Right-click "Computer", and select "Map Network Drive".
  4. In the "Drive:" list, select the letter you would like to represent the network drive.
  5. In the "Folder:" box, type the path of folder or computer, or click browse to find the folder or computer on the network. Click "Finish".
  6. Advanced users may choose to automate this process by running a script similar to the following example: automap_LUC.bat (please be aware that such scripts are not supported, and are used at your own risk). The example will not work as-is; you must modify several sections to fit your use case.

Above are answers to the most common LSA questions. If you don't see your question listed, let us know at datasecurity@luc.edu.