Service Request
ResNet has moved from the Calltrack service request system to HEAT Self Service. HEATSS is integrated with all other departments within Information Technology Services. This will improve customer service and provide a seamless transition for our customers allowing them to submit Call Tickets for support without directly contacting ResNet via telephone. The Self-Service application is available 24 hours per day, 7 days per week for your convenience.
Via the ITS Self Service website, you may:
• Submit a New Call Ticket request
• View your Call History
• Receive an auto-confirmation of an issue ticket via your e-mail
• Retrieve contact information for ResNet
STUDENTS:
Select RESNET for support with your personal technology devices
Select TECHNOLOGY SUPPORT CENTER FOR the following: Blackboard, LOCUS, Email, Cable TV, and Telephone concerns