Professionals today often spend between 25-60% of their time writing, and most of these individuals have no formal writing training. That means that a significant part of their job is harder than it needs to be.
E-mail is a case in point. In today's work place, information technology has allowed communication to be at everyone's fingertips through e-mail and the internet. This has produced mixed results. On the positive side, immediate e-mail communications often make work easier, in some ways less expensive, and more productive. On the negative side, more and more people write on behalf of the company and do so without the writing skills and knowledge about company protocols, or what is appropriate or professional to include in a communication. This can result is potentially serious and costly problems or embarrassments with customers.
Effective and thoughtful writing skills can increase job efficiency and allow for better internal and customer relations.
- The Writing Process
- Audience, Purpose and Style
- Direct/Indirect Approach and When to Use Which
- E-mail Protocol
- Conciseness and Brevity
- Delivering Bad News
- Persuasive Writing
- Importance of Order
- Importance of Graphic Highlighting
Fees are based on the level of customization, development and delivery time, and vary by project.
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Programs can be conducted in our Executive Education classrooms or at your organization.