CONFLICT MANAGEMENT

Conflict is inevitable in any organization, but particularly so in healthcare.  What is the leader’s role when direct reports find themselves at odds with each other? How and when should managers intervene to ensure that the organization is functioning as effectively as possible? This module includes a conflict management assessment to help participants better understand their preferred conflict management styles.  The session begins by helping participants articulate their core beliefs about conflict. Next, participants identify their preferred approach to managing conflict and explore various strategies for adapting how they naturally manage conflict in order to achieve their desired outcomes. This highly practical and application-based course concludes with an overview of user-friendly tools that each participant can use as a roadmap to diffuse conflict and build trust.