Support for online classes
Loyola University is dedicated to helping students succeed in their education endeavors. There are many resources to assist you with your online courses. You can find brief descriptions of the various types of support with links to the respective pages, as well as quick links to each, available on the right side of the page.
The ITS Help Desk provides the Loyola community with a single point of contact for technology support. We are committed to providing both professional and timely service in logging customer service requests.
At Loyola, Blackboard acts as an electronic extension of classroom teaching. Faculty use Blackboard to post course materials online, facilitate discussion between students via electronic message boards, and administer tests and quizzes remotely.
Adobe Connect Meeting is a tool often utilized for online courses. This tool allows instructors to collaborate online in real-time, through a "virtual meeting." This is generally used in a Synchronous course, or any online course that requires everyone to meet at a particular date and time, from a location they choose. Instructors/students can share presentations, files, hold video and/or audio conferences, text chat, etc. Here you will find support for this program.
ResNet is a free, "best effort" technical support available for students. ResNet provides assistance for students attempting to connect to Loyola's network. ResNet service and support includes, but is not limited to help with internet connectivity issues, microsoft windows maintenance, Mac and Linux problems, virus and malware removal, wireless device configurations, system file recovery and gaming console registration.
LOCUS is Loyola's information portal for a wide variety of tasks that a student can perform online such as registering for and dropping classes, viewing course catalogs, editing a student's personal information, viewing and accepting/declining financial aid, or viewing and paying on your Loyola account.
There are other general Loyola University resources located here.