Loyola University Chicago

 1. Getting Help

The Technology Support Center serves as a single contact point for all technical services from 8:00am-6:00pm, Monday through Friday. For help with any of your computing needs, call 8-4ITS (on-campus) or 773-508-7190 (off-campus).  You can also fill out an online request form or e-mail helpdesk@luc.edu.

2. Know Your ID and Password

You will receive your ID and temporary password from the Human Resources Department.   Your ID gives you access to the Loyola University computer network.   You can find more information about your ID and password here.

3. Get Your Campus Card  

The Loyola University Campus Card is the first step to access technology and is the official identification card for faculty, staff and students. It is used as a building access key, a parking pass, and can be used as a pre-paid debit card using Rambler Bucks. Your department will provide you with an authorization form. Bring the form to the Campus Card Office at the Sullivan Center at the Lakeshore Campus to obtain your card.

Campus Card Home Page

4. Log in to the Network

You will need to log in to the Novell network with your ID and temporary password to access your shared drives, networked printers, and your Groupwise e-mail.   The first time you log in, you will be prompted to create a new password.   Your password must be at least 8 characters long and have at least 2 numbers. Read this tech tip for strategies for creating a secure password.  

5. Get to Know Your Drives

You have access to network drives on your computer through the Novell network.  Every staff member has private space on the server to store data and also has space on the server to share files with members in their respective department.  Learn about the configuration of your network drives here.

6. Get to Know Your Software

Loyola University desktop computers come standard with software applications that support most of the day-to-day computing needs of employees. Purchases of new software or upgrades to existing software are processed through your department. If you have questions about the best software applications to use for specific projects, contact the Help Desk at 8-4ITS on-campus or 773-508-7190 off-campus.

7. Manage your New Password

Go to Loyola’s Personal Account Manager (PAM) to set up security questions and answers so you can reset your password at any time if you forget it. PAM is an extremely useful tool because it gives you a way to retrieve a forgotten password without contacting the Technology Support Center. However, you need to establish security questions first. Be prepared and do this now!

8. Log in to GroupWise

Your new email will be your ID@luc.edu and your GroupWise password will be the same as the one you used to log in to your computer. Learn more about using GroupWise here.

9. Install your Printer

Many departments utilize iPrint printers, which allows any supported printer on the Loyola to be easily installed from a website and a single software application.  You can follow these steps to install a printer using iPrint.  If your department does not have an iPrint printer, contact the Help Desk at 8-4ITS on-campus or 773-508-7190 off-campus to arrange for ITS to install the correct drivers on your printer.

10. Get to Know Your Phone

All staff members will receive a five-digit telephone extension that will begin with a different number depending your primary Loyola campus. Off-campus numbers within the same campuses begin with the same prefixes.

To Call Another Extension on Your Campus:

You can contact anyone within Loyola by dialing the five-digit extension number. 

To Call an Off-Campus Number:

Dial 9 + number. To place long-distance calls, you will need to use a personal calling card or obtain an authorization code through your department. Download the authorization form here.

Loyola University Phone Directory

To find the phone numbers of other staff members at Loyola, you can use the online directory. Loyola University staff members are also listed in your GroupWise address book.

Set up Your Voicemail

Voicemail has its own telephone number and can be accessed at any time from any phone with a touchtone keypad. Click here to learn how to set up your voicemail.

11. Familiarize Yourself With the Online Staff Service Applications

You have short-cuts to online administrative applications that will simplify your HR needs at Loyola. You may not be able to log in to these systems until you are in the Loyola system for a few weeks. However, it is good to become familiar with the location of these shortcuts.

1. Go to the Start Menu
2. Go to Loyola Software
3. Go to Administrative Applications. The Kronos Web Timecard allows you to submit and approve your hours online. The Lawson Employee Self Service allows you to see your payroll and direct deposit information in detail on the web. The Finance Forms will take you to the Loyola website that has the electronic forms and instructions to process financial transactions at Loyola.  

12. Explore the ITS home page.

Read the IT resources and documentation that are available on the Loyola site and learn about our other services. Learn how to protect your computer from viruses and spyware, read our tech tips, or how to get a discounted computer for your home.