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Loyola University Chicago

Information Technology Services

Log Management Standard

Scope

This document applies to all servers and network devices that handle, accept network connections, or make access control (authentication and authorization) decisions for Loyola Protected information, as defined within the Data Classification Policy.

Purpose

To identify the specific requirements that information systems must meet in order to generate appropriate audit logs and integrate with the University’s log management strategy.

Standard

Underlying requirements: All covered systems shall record and retain audit-logging information sufficient to answer the following questions:

  1. What activity was performed?
  2. Who or what performed the activity, including from where or from which system the activity was performed?
  3. What the activity was performed on the covered system?
  4. When was the activity performed?
  5. With which program(s) was the activity was performed?
  6. What was the status (such as success vs. failure), outcome, or result of the activity?

Activities to be logged: Logs shall be created whenever any of the following activities are requested to be performed by a covered system:

  1. Create, read, update, or delete Loyola Protected or Loyola Sensitive information, and authentication information such as passwords
  2. Initiate a network connection
  3. Accept a network connection
  4. User authentication and authorization for activities covered in #1 such as user login and logout
  5. Grant, modify, or revoke access rights, including adding a new user or group, changing user privilege levels, changing file permissions, changing database object permissions, changing firewall rules, and user password changes
  6. System, network, or service configuration changes, including installation of software patches and updates, or other installed software changes Application process startup, shutdown, or restart
  7. Application process abort, failure, or abnormal end, especially due to resource exhaustion or reaching a resource limit or threshold (such as for CPU, memory, network connections, network bandwidth, disk space, or other resources), the failure of network services such as DHCP or DNS, or hardware fault
  8. Detection of suspicious/malicious activity such as from an Intrusion Prevention System (IPS), anti-virus system, or other security systems.
  9. Create, initialize, read, write, or delete log files.

Elements of the log: Such logs shall identify or contain at least the following elements, directly or indirectly. In this context, the term "indirectly" means unambiguously inferred.

  1. Type of action – examples include authorize, create, read, update, delete, and accept network connection.
  2. Subsystems performing the action – examples include process or transaction name, process or transaction identifier.
  3. Identifiers (as many as available) for the subject requesting the action – examples include user name, computer name, IP address, and MAC address. Note that such identifiers should be standardized in order to facilitate log correlation. Identifiers (as many as available) for the object the action was performed on – examples include file names accessed, unique identifiers of records accessed in a database, query parameters used to determine records accessed in a database, computer name, IP address, and MAC address. Note that such identifiers should be standardized in order to facilitate log correlation.
  4. Before and after values when action involves updating a data element, if feasible.
  5. Date and time the action was performed, including relevant time-zone information if not in Universal Time. This date and time shall be synchronized using the University’s NTP servers.
  6. Whether the action was allowed or denied by access-control mechanisms.
  7. Description and/or reason-codes of why the action was denied by the access-control mechanism, if applicable.

Formatting and storage: The system shall support the formatting and storage of audit logs in such a way as to prevent altering, ensure the integrity of the logs, and to support enterprise-level analysis and reporting. All audit logs must be kept for one year, with three months available online.

All logs shall be forwarded to the appropriate centralized logging server:

  1. High Security systems must send all logs to the NitroView SIEM system;
  2. Microsoft Windows Event Logs collected by a centralized log management system
  3. Logs in a well documented format sent via syslog, syslog-ng, or syslogreliable network protocols to a centralized log management system; and
  4. Logs stored in an ANSI-SQL database that itself generates audit logs in compliance with the requirements of this document.   

Exceptions

Exceptions to this policy will be handled in accordance with the ITS Security Policy.

Review

This policy will be maintained in accordance with the ITS Security Policy.

Emergencies

In emergency cases, actions may be taken by the Incident Response Team in accordance with the procedures in the ITS Incident Response Handbook. These actions may include rendering systems inaccessible.

History and Updates

October 6, 2011: Initial Policy
October 30, 2012: Annual Review for PCI Compliance
July 17, 2013: Annual Review for PCI Compliance
Author: UISO
Version: 1.1
 
 
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Loyola

Information Technology Services
1032 W. Sheridan Ave. · Chicago, IL 60660 · 773.508-4ITS

InfoServices@luc.edu

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