Loyola University Chicago

Information Technology Services

FAQs

Questions and Answers about HSD's Move to Microsoft Exchange

HSD moved to a Microsoft Exchange email system in March 2014. Common questions and answers about the new system are provided below.

About the Upgrade Project

HSD's e-mail upgrade occurred in March 2014.

The migration affected those HSD students, faculty, and staff, who were not moved as part of Loyola's May 2013 upgrade.

Yes. The domain for your e-mail address changed from @lumc.edu to @luc.edu. (E-mail sent to your @lumc.edu address after the upgrade is being routed to your new mailbox automatically.) Your password for the new e-mail system is the same as what you use for many University systems (such as Kronos, Benefit Express, Lawson, and Locus).

  • For faculty and staff, yes. All messages from your GroupWise inbox (including folders, unless they were empty) were moved automatically to Outlook. Your full GroupWise archive was moved, as well.
  • For students, no. Messages were not moved automatically. You can, however, manually import your GroupWise messages into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Messages to Office 365.
  • For faculty and staff, the answer depends. We moved some settings, though thinks like rules and signatures need to be re-created.
  • For students, no. You'll need to re-create these in Office 365.
  • For faculty and staff, yes.
  • For students, no. Contacts were not moved automatically. You can, however, manually import your GroupWise contacts into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Contacts to Office 365‌. Please note that the first step of this process, copying your contacts, needed to be done from with GroupWise before the migration began. If you did not complete the first step in time, please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.
  • For faculty and staff, yes. One year of calendar items was moved (through March 15, 2015). If you had any calendar items scheduled beyond that, you’ll need to re-create these in Outlook. Also, please note that recurring calendar items were moved but are no longer linked together. If you manage a recurring meeting, we recommend that you re-create it in Outlook.
  • For students, no. You need to re-create calendar items in Office 365.
  • For faculty and staff, yes. Please note, however, that empty folders did not transfer over. If you had a folder that did not include any current messages (because they had previously been archived, for example), you will not see it in your Outlook folder list. To re-create it, simply right click on your inbox and choose New Folder.
  • For students, your folder structure will be included if you manually import messages into Office 365. Otherwise, you'll need to re-create your folders.

Microsoft Exchange is the behind-the-scenes system that runs HSD's communication tools and programs. Microsoft Outlook is the application that faculty and staff now use to access email and calendars. Outlook connects to the Exchange server. For more information, see the About Exchange and About Outlook pages.

OWA stands for Outlook Web App, a web-based version of Outlook e-mail. You can use OWA to access your Loyola e-mail, calendars, contacts, tasks, and other mailbox content if you do not have the full desktop client, or when the desktop client is not available. The OWA login page is https://outlook.luc.edu.

Microsoft Office 365 is a suite of programs that provides students with e-mail and calendars, select Office software (e.g., Word, PowerPoint, Excel), and communication tools like messaging and voice, video, and web conferencing. Students access Office 365 through the cloud (i.e., through the internet). For more information, see the About Office 365 page.

Microsoft Lync is a unified communication platform that offers instant messaging and voice, video, and web conferencing. For more information, see the About Lync page. Most faculty and staff at HSD have access to Lync as a result of the upgrade. (The program was installed with the Outlook 2013 desktop client.)

IM functionality is available to those who use the full Outlook 2013 desktop client. You can start an IM conversation anywhere you see a contact's name or picture.

  • For faculty and staff, yes. One year's worth of calendar items (through March 15, 2015) was moved to your Outlook mailbox. Please note that recurring calendar items were moved but were not linked together. If you manage a recurring meeting, we recommend that you re-create it in Outlook.
  • For students, no. Calendar items will need to be re-created in the new system.
  • For faculty and staff, yes. Your full GroupWise archive was moved to Outlook
  • Students can log a request to have their archive moved. Please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

No. Messages will remain in your mailbox until you delete them.

  • For faculty and staff, yes, contacts were migrated to your new account.
  • For students, no. Contacts were not moved automatically. You can, however, manually import your GroupWise contacts into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Contacts to Office 365. Please note that the first step of this process, copying your contacts, needed to be done from with GroupWise before the migration began. If you did not complete the first step in time, please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

Definitely, yes! One of the big advantages of the new system is the excellent support for mobile devices. In addition, email is synched in real time, regardless of your location. See the Mobile Device page.

Yes. If you’re working remotely, you can access your new account using the browser-based client, called Outlook Web Apps (OWA) at outlook.luc.edu. If you have a desktop version of Outlook installed on a personal machine, you can use this to connect to your Loyola account, as well.

Questions can be directed to the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

In-person classes were offered in the spring. No additional sessions are scheduled at this time.

Yes. Documentation, videos, and other materials are offered on our Documentation page.

Loyola students will now be allowed to keep their @luc.edu e-mail address for as long as they like—even for life! Students who graduated in May 2014 were migrated to the new Office 365 suite, and any new messages are being delivered there.

Your role as a faculty or staff supersedes your student status. Where differences exist, please refer to information provided for faculty or staff.

About the New Programs

HSD's e-mail upgrade occurred in March 2014.

The migration affected those HSD students, faculty, and staff, who were not moved as part of Loyola's May 2013 upgrade.

Yes. The domain for your e-mail address changed from @lumc.edu to @luc.edu. (E-mail sent to your @lumc.edu address after the upgrade is being routed to your new mailbox automatically.) Your password for the new e-mail system is the same as what you use for many University systems (such as Kronos, Benefit Express, Lawson, and Locus).

  • For faculty and staff, yes. All messages from your GroupWise inbox (including folders, unless they were empty) were moved automatically to Outlook. Your full GroupWise archive was moved, as well.
  • For students, no. Messages were not moved automatically. You can, however, manually import your GroupWise messages into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Messages to Office 365.
  • For faculty and staff, the answer depends. We moved some settings, though thinks like rules and signatures need to be re-created.
  • For students, no. You'll need to re-create these in Office 365.
  • For faculty and staff, yes.
  • For students, no. Contacts were not moved automatically. You can, however, manually import your GroupWise contacts into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Contacts to Office 365‌. Please note that the first step of this process, copying your contacts, needed to be done from with GroupWise before the migration began. If you did not complete the first step in time, please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.
  • For faculty and staff, yes. One year of calendar items was moved (through March 15, 2015). If you had any calendar items scheduled beyond that, you’ll need to re-create these in Outlook. Also, please note that recurring calendar items were moved but are no longer linked together. If you manage a recurring meeting, we recommend that you re-create it in Outlook.
  • For students, no. You need to re-create calendar items in Office 365.
  • For faculty and staff, yes. Please note, however, that empty folders did not transfer over. If you had a folder that did not include any current messages (because they had previously been archived, for example), you will not see it in your Outlook folder list. To re-create it, simply right click on your inbox and choose New Folder.
  • For students, your folder structure will be included if you manually import messages into Office 365. Otherwise, you'll need to re-create your folders.

Microsoft Exchange is the behind-the-scenes system that runs HSD's communication tools and programs. Microsoft Outlook is the application that faculty and staff now use to access email and calendars. Outlook connects to the Exchange server. For more information, see the About Exchange and About Outlook pages.

OWA stands for Outlook Web App, a web-based version of Outlook e-mail. You can use OWA to access your Loyola e-mail, calendars, contacts, tasks, and other mailbox content if you do not have the full desktop client, or when the desktop client is not available. The OWA login page is https://outlook.luc.edu.

Microsoft Office 365 is a suite of programs that provides students with e-mail and calendars, select Office software (e.g., Word, PowerPoint, Excel), and communication tools like messaging and voice, video, and web conferencing. Students access Office 365 through the cloud (i.e., through the internet). For more information, see the About Office 365 page.

Microsoft Lync is a unified communication platform that offers instant messaging and voice, video, and web conferencing. For more information, see the About Lync page. Most faculty and staff at HSD have access to Lync as a result of the upgrade. (The program was installed with the Outlook 2013 desktop client.)

IM functionality is available to those who use the full Outlook 2013 desktop client. You can start an IM conversation anywhere you see a contact's name or picture.

  • For faculty and staff, yes. One year's worth of calendar items (through March 15, 2015) was moved to your Outlook mailbox. Please note that recurring calendar items were moved but were not linked together. If you manage a recurring meeting, we recommend that you re-create it in Outlook.
  • For students, no. Calendar items will need to be re-created in the new system.
  • For faculty and staff, yes. Your full GroupWise archive was moved to Outlook
  • Students can log a request to have their archive moved. Please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

No. Messages will remain in your mailbox until you delete them.

  • For faculty and staff, yes, contacts were migrated to your new account.
  • For students, no. Contacts were not moved automatically. You can, however, manually import your GroupWise contacts into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Contacts to Office 365. Please note that the first step of this process, copying your contacts, needed to be done from with GroupWise before the migration began. If you did not complete the first step in time, please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

Definitely, yes! One of the big advantages of the new system is the excellent support for mobile devices. In addition, email is synched in real time, regardless of your location. See the Mobile Device page.

Yes. If you’re working remotely, you can access your new account using the browser-based client, called Outlook Web Apps (OWA) at outlook.luc.edu. If you have a desktop version of Outlook installed on a personal machine, you can use this to connect to your Loyola account, as well.

Questions can be directed to the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

In-person classes were offered in the spring. No additional sessions are scheduled at this time.

Yes. Documentation, videos, and other materials are offered on our Documentation page.

Loyola students will now be allowed to keep their @luc.edu e-mail address for as long as they like—even for life! Students who graduated in May 2014 were migrated to the new Office 365 suite, and any new messages are being delivered there.

Your role as a faculty or staff supersedes your student status. Where differences exist, please refer to information provided for faculty or staff.

Calendars

HSD's e-mail upgrade occurred in March 2014.

The migration affected those HSD students, faculty, and staff, who were not moved as part of Loyola's May 2013 upgrade.

Yes. The domain for your e-mail address changed from @lumc.edu to @luc.edu. (E-mail sent to your @lumc.edu address after the upgrade is being routed to your new mailbox automatically.) Your password for the new e-mail system is the same as what you use for many University systems (such as Kronos, Benefit Express, Lawson, and Locus).

  • For faculty and staff, yes. All messages from your GroupWise inbox (including folders, unless they were empty) were moved automatically to Outlook. Your full GroupWise archive was moved, as well.
  • For students, no. Messages were not moved automatically. You can, however, manually import your GroupWise messages into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Messages to Office 365.
  • For faculty and staff, the answer depends. We moved some settings, though thinks like rules and signatures need to be re-created.
  • For students, no. You'll need to re-create these in Office 365.
  • For faculty and staff, yes.
  • For students, no. Contacts were not moved automatically. You can, however, manually import your GroupWise contacts into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Contacts to Office 365‌. Please note that the first step of this process, copying your contacts, needed to be done from with GroupWise before the migration began. If you did not complete the first step in time, please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.
  • For faculty and staff, yes. One year of calendar items was moved (through March 15, 2015). If you had any calendar items scheduled beyond that, you’ll need to re-create these in Outlook. Also, please note that recurring calendar items were moved but are no longer linked together. If you manage a recurring meeting, we recommend that you re-create it in Outlook.
  • For students, no. You need to re-create calendar items in Office 365.
  • For faculty and staff, yes. Please note, however, that empty folders did not transfer over. If you had a folder that did not include any current messages (because they had previously been archived, for example), you will not see it in your Outlook folder list. To re-create it, simply right click on your inbox and choose New Folder.
  • For students, your folder structure will be included if you manually import messages into Office 365. Otherwise, you'll need to re-create your folders.

Microsoft Exchange is the behind-the-scenes system that runs HSD's communication tools and programs. Microsoft Outlook is the application that faculty and staff now use to access email and calendars. Outlook connects to the Exchange server. For more information, see the About Exchange and About Outlook pages.

OWA stands for Outlook Web App, a web-based version of Outlook e-mail. You can use OWA to access your Loyola e-mail, calendars, contacts, tasks, and other mailbox content if you do not have the full desktop client, or when the desktop client is not available. The OWA login page is https://outlook.luc.edu.

Microsoft Office 365 is a suite of programs that provides students with e-mail and calendars, select Office software (e.g., Word, PowerPoint, Excel), and communication tools like messaging and voice, video, and web conferencing. Students access Office 365 through the cloud (i.e., through the internet). For more information, see the About Office 365 page.

Microsoft Lync is a unified communication platform that offers instant messaging and voice, video, and web conferencing. For more information, see the About Lync page. Most faculty and staff at HSD have access to Lync as a result of the upgrade. (The program was installed with the Outlook 2013 desktop client.)

IM functionality is available to those who use the full Outlook 2013 desktop client. You can start an IM conversation anywhere you see a contact's name or picture.

  • For faculty and staff, yes. One year's worth of calendar items (through March 15, 2015) was moved to your Outlook mailbox. Please note that recurring calendar items were moved but were not linked together. If you manage a recurring meeting, we recommend that you re-create it in Outlook.
  • For students, no. Calendar items will need to be re-created in the new system.
  • For faculty and staff, yes. Your full GroupWise archive was moved to Outlook
  • Students can log a request to have their archive moved. Please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

No. Messages will remain in your mailbox until you delete them.

  • For faculty and staff, yes, contacts were migrated to your new account.
  • For students, no. Contacts were not moved automatically. You can, however, manually import your GroupWise contacts into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Contacts to Office 365. Please note that the first step of this process, copying your contacts, needed to be done from with GroupWise before the migration began. If you did not complete the first step in time, please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

Definitely, yes! One of the big advantages of the new system is the excellent support for mobile devices. In addition, email is synched in real time, regardless of your location. See the Mobile Device page.

Yes. If you’re working remotely, you can access your new account using the browser-based client, called Outlook Web Apps (OWA) at outlook.luc.edu. If you have a desktop version of Outlook installed on a personal machine, you can use this to connect to your Loyola account, as well.

Questions can be directed to the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

In-person classes were offered in the spring. No additional sessions are scheduled at this time.

Yes. Documentation, videos, and other materials are offered on our Documentation page.

Loyola students will now be allowed to keep their @luc.edu e-mail address for as long as they like—even for life! Students who graduated in May 2014 were migrated to the new Office 365 suite, and any new messages are being delivered there.

Your role as a faculty or staff supersedes your student status. Where differences exist, please refer to information provided for faculty or staff.

Archives

HSD's e-mail upgrade occurred in March 2014.

The migration affected those HSD students, faculty, and staff, who were not moved as part of Loyola's May 2013 upgrade.

Yes. The domain for your e-mail address changed from @lumc.edu to @luc.edu. (E-mail sent to your @lumc.edu address after the upgrade is being routed to your new mailbox automatically.) Your password for the new e-mail system is the same as what you use for many University systems (such as Kronos, Benefit Express, Lawson, and Locus).

  • For faculty and staff, yes. All messages from your GroupWise inbox (including folders, unless they were empty) were moved automatically to Outlook. Your full GroupWise archive was moved, as well.
  • For students, no. Messages were not moved automatically. You can, however, manually import your GroupWise messages into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Messages to Office 365.
  • For faculty and staff, the answer depends. We moved some settings, though thinks like rules and signatures need to be re-created.
  • For students, no. You'll need to re-create these in Office 365.
  • For faculty and staff, yes.
  • For students, no. Contacts were not moved automatically. You can, however, manually import your GroupWise contacts into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Contacts to Office 365‌. Please note that the first step of this process, copying your contacts, needed to be done from with GroupWise before the migration began. If you did not complete the first step in time, please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.
  • For faculty and staff, yes. One year of calendar items was moved (through March 15, 2015). If you had any calendar items scheduled beyond that, you’ll need to re-create these in Outlook. Also, please note that recurring calendar items were moved but are no longer linked together. If you manage a recurring meeting, we recommend that you re-create it in Outlook.
  • For students, no. You need to re-create calendar items in Office 365.
  • For faculty and staff, yes. Please note, however, that empty folders did not transfer over. If you had a folder that did not include any current messages (because they had previously been archived, for example), you will not see it in your Outlook folder list. To re-create it, simply right click on your inbox and choose New Folder.
  • For students, your folder structure will be included if you manually import messages into Office 365. Otherwise, you'll need to re-create your folders.

Microsoft Exchange is the behind-the-scenes system that runs HSD's communication tools and programs. Microsoft Outlook is the application that faculty and staff now use to access email and calendars. Outlook connects to the Exchange server. For more information, see the About Exchange and About Outlook pages.

OWA stands for Outlook Web App, a web-based version of Outlook e-mail. You can use OWA to access your Loyola e-mail, calendars, contacts, tasks, and other mailbox content if you do not have the full desktop client, or when the desktop client is not available. The OWA login page is https://outlook.luc.edu.

Microsoft Office 365 is a suite of programs that provides students with e-mail and calendars, select Office software (e.g., Word, PowerPoint, Excel), and communication tools like messaging and voice, video, and web conferencing. Students access Office 365 through the cloud (i.e., through the internet). For more information, see the About Office 365 page.

Microsoft Lync is a unified communication platform that offers instant messaging and voice, video, and web conferencing. For more information, see the About Lync page. Most faculty and staff at HSD have access to Lync as a result of the upgrade. (The program was installed with the Outlook 2013 desktop client.)

IM functionality is available to those who use the full Outlook 2013 desktop client. You can start an IM conversation anywhere you see a contact's name or picture.

  • For faculty and staff, yes. One year's worth of calendar items (through March 15, 2015) was moved to your Outlook mailbox. Please note that recurring calendar items were moved but were not linked together. If you manage a recurring meeting, we recommend that you re-create it in Outlook.
  • For students, no. Calendar items will need to be re-created in the new system.
  • For faculty and staff, yes. Your full GroupWise archive was moved to Outlook
  • Students can log a request to have their archive moved. Please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

No. Messages will remain in your mailbox until you delete them.

  • For faculty and staff, yes, contacts were migrated to your new account.
  • For students, no. Contacts were not moved automatically. You can, however, manually import your GroupWise contacts into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Contacts to Office 365. Please note that the first step of this process, copying your contacts, needed to be done from with GroupWise before the migration began. If you did not complete the first step in time, please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

Definitely, yes! One of the big advantages of the new system is the excellent support for mobile devices. In addition, email is synched in real time, regardless of your location. See the Mobile Device page.

Yes. If you’re working remotely, you can access your new account using the browser-based client, called Outlook Web Apps (OWA) at outlook.luc.edu. If you have a desktop version of Outlook installed on a personal machine, you can use this to connect to your Loyola account, as well.

Questions can be directed to the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

In-person classes were offered in the spring. No additional sessions are scheduled at this time.

Yes. Documentation, videos, and other materials are offered on our Documentation page.

Loyola students will now be allowed to keep their @luc.edu e-mail address for as long as they like—even for life! Students who graduated in May 2014 were migrated to the new Office 365 suite, and any new messages are being delivered there.

Your role as a faculty or staff supersedes your student status. Where differences exist, please refer to information provided for faculty or staff.

Contacts

HSD's e-mail upgrade occurred in March 2014.

The migration affected those HSD students, faculty, and staff, who were not moved as part of Loyola's May 2013 upgrade.

Yes. The domain for your e-mail address changed from @lumc.edu to @luc.edu. (E-mail sent to your @lumc.edu address after the upgrade is being routed to your new mailbox automatically.) Your password for the new e-mail system is the same as what you use for many University systems (such as Kronos, Benefit Express, Lawson, and Locus).

  • For faculty and staff, yes. All messages from your GroupWise inbox (including folders, unless they were empty) were moved automatically to Outlook. Your full GroupWise archive was moved, as well.
  • For students, no. Messages were not moved automatically. You can, however, manually import your GroupWise messages into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Messages to Office 365.
  • For faculty and staff, the answer depends. We moved some settings, though thinks like rules and signatures need to be re-created.
  • For students, no. You'll need to re-create these in Office 365.
  • For faculty and staff, yes.
  • For students, no. Contacts were not moved automatically. You can, however, manually import your GroupWise contacts into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Contacts to Office 365‌. Please note that the first step of this process, copying your contacts, needed to be done from with GroupWise before the migration began. If you did not complete the first step in time, please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.
  • For faculty and staff, yes. One year of calendar items was moved (through March 15, 2015). If you had any calendar items scheduled beyond that, you’ll need to re-create these in Outlook. Also, please note that recurring calendar items were moved but are no longer linked together. If you manage a recurring meeting, we recommend that you re-create it in Outlook.
  • For students, no. You need to re-create calendar items in Office 365.
  • For faculty and staff, yes. Please note, however, that empty folders did not transfer over. If you had a folder that did not include any current messages (because they had previously been archived, for example), you will not see it in your Outlook folder list. To re-create it, simply right click on your inbox and choose New Folder.
  • For students, your folder structure will be included if you manually import messages into Office 365. Otherwise, you'll need to re-create your folders.

Microsoft Exchange is the behind-the-scenes system that runs HSD's communication tools and programs. Microsoft Outlook is the application that faculty and staff now use to access email and calendars. Outlook connects to the Exchange server. For more information, see the About Exchange and About Outlook pages.

OWA stands for Outlook Web App, a web-based version of Outlook e-mail. You can use OWA to access your Loyola e-mail, calendars, contacts, tasks, and other mailbox content if you do not have the full desktop client, or when the desktop client is not available. The OWA login page is https://outlook.luc.edu.

Microsoft Office 365 is a suite of programs that provides students with e-mail and calendars, select Office software (e.g., Word, PowerPoint, Excel), and communication tools like messaging and voice, video, and web conferencing. Students access Office 365 through the cloud (i.e., through the internet). For more information, see the About Office 365 page.

Microsoft Lync is a unified communication platform that offers instant messaging and voice, video, and web conferencing. For more information, see the About Lync page. Most faculty and staff at HSD have access to Lync as a result of the upgrade. (The program was installed with the Outlook 2013 desktop client.)

IM functionality is available to those who use the full Outlook 2013 desktop client. You can start an IM conversation anywhere you see a contact's name or picture.

  • For faculty and staff, yes. One year's worth of calendar items (through March 15, 2015) was moved to your Outlook mailbox. Please note that recurring calendar items were moved but were not linked together. If you manage a recurring meeting, we recommend that you re-create it in Outlook.
  • For students, no. Calendar items will need to be re-created in the new system.
  • For faculty and staff, yes. Your full GroupWise archive was moved to Outlook
  • Students can log a request to have their archive moved. Please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

No. Messages will remain in your mailbox until you delete them.

  • For faculty and staff, yes, contacts were migrated to your new account.
  • For students, no. Contacts were not moved automatically. You can, however, manually import your GroupWise contacts into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Contacts to Office 365. Please note that the first step of this process, copying your contacts, needed to be done from with GroupWise before the migration began. If you did not complete the first step in time, please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

Definitely, yes! One of the big advantages of the new system is the excellent support for mobile devices. In addition, email is synched in real time, regardless of your location. See the Mobile Device page.

Yes. If you’re working remotely, you can access your new account using the browser-based client, called Outlook Web Apps (OWA) at outlook.luc.edu. If you have a desktop version of Outlook installed on a personal machine, you can use this to connect to your Loyola account, as well.

Questions can be directed to the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

In-person classes were offered in the spring. No additional sessions are scheduled at this time.

Yes. Documentation, videos, and other materials are offered on our Documentation page.

Loyola students will now be allowed to keep their @luc.edu e-mail address for as long as they like—even for life! Students who graduated in May 2014 were migrated to the new Office 365 suite, and any new messages are being delivered there.

Your role as a faculty or staff supersedes your student status. Where differences exist, please refer to information provided for faculty or staff.

Mobile and Remote Access

HSD's e-mail upgrade occurred in March 2014.

The migration affected those HSD students, faculty, and staff, who were not moved as part of Loyola's May 2013 upgrade.

Yes. The domain for your e-mail address changed from @lumc.edu to @luc.edu. (E-mail sent to your @lumc.edu address after the upgrade is being routed to your new mailbox automatically.) Your password for the new e-mail system is the same as what you use for many University systems (such as Kronos, Benefit Express, Lawson, and Locus).

  • For faculty and staff, yes. All messages from your GroupWise inbox (including folders, unless they were empty) were moved automatically to Outlook. Your full GroupWise archive was moved, as well.
  • For students, no. Messages were not moved automatically. You can, however, manually import your GroupWise messages into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Messages to Office 365.
  • For faculty and staff, the answer depends. We moved some settings, though thinks like rules and signatures need to be re-created.
  • For students, no. You'll need to re-create these in Office 365.
  • For faculty and staff, yes.
  • For students, no. Contacts were not moved automatically. You can, however, manually import your GroupWise contacts into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Contacts to Office 365‌. Please note that the first step of this process, copying your contacts, needed to be done from with GroupWise before the migration began. If you did not complete the first step in time, please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.
  • For faculty and staff, yes. One year of calendar items was moved (through March 15, 2015). If you had any calendar items scheduled beyond that, you’ll need to re-create these in Outlook. Also, please note that recurring calendar items were moved but are no longer linked together. If you manage a recurring meeting, we recommend that you re-create it in Outlook.
  • For students, no. You need to re-create calendar items in Office 365.
  • For faculty and staff, yes. Please note, however, that empty folders did not transfer over. If you had a folder that did not include any current messages (because they had previously been archived, for example), you will not see it in your Outlook folder list. To re-create it, simply right click on your inbox and choose New Folder.
  • For students, your folder structure will be included if you manually import messages into Office 365. Otherwise, you'll need to re-create your folders.

Microsoft Exchange is the behind-the-scenes system that runs HSD's communication tools and programs. Microsoft Outlook is the application that faculty and staff now use to access email and calendars. Outlook connects to the Exchange server. For more information, see the About Exchange and About Outlook pages.

OWA stands for Outlook Web App, a web-based version of Outlook e-mail. You can use OWA to access your Loyola e-mail, calendars, contacts, tasks, and other mailbox content if you do not have the full desktop client, or when the desktop client is not available. The OWA login page is https://outlook.luc.edu.

Microsoft Office 365 is a suite of programs that provides students with e-mail and calendars, select Office software (e.g., Word, PowerPoint, Excel), and communication tools like messaging and voice, video, and web conferencing. Students access Office 365 through the cloud (i.e., through the internet). For more information, see the About Office 365 page.

Microsoft Lync is a unified communication platform that offers instant messaging and voice, video, and web conferencing. For more information, see the About Lync page. Most faculty and staff at HSD have access to Lync as a result of the upgrade. (The program was installed with the Outlook 2013 desktop client.)

IM functionality is available to those who use the full Outlook 2013 desktop client. You can start an IM conversation anywhere you see a contact's name or picture.

  • For faculty and staff, yes. One year's worth of calendar items (through March 15, 2015) was moved to your Outlook mailbox. Please note that recurring calendar items were moved but were not linked together. If you manage a recurring meeting, we recommend that you re-create it in Outlook.
  • For students, no. Calendar items will need to be re-created in the new system.
  • For faculty and staff, yes. Your full GroupWise archive was moved to Outlook
  • Students can log a request to have their archive moved. Please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

No. Messages will remain in your mailbox until you delete them.

  • For faculty and staff, yes, contacts were migrated to your new account.
  • For students, no. Contacts were not moved automatically. You can, however, manually import your GroupWise contacts into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Contacts to Office 365. Please note that the first step of this process, copying your contacts, needed to be done from with GroupWise before the migration began. If you did not complete the first step in time, please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

Definitely, yes! One of the big advantages of the new system is the excellent support for mobile devices. In addition, email is synched in real time, regardless of your location. See the Mobile Device page.

Yes. If you’re working remotely, you can access your new account using the browser-based client, called Outlook Web Apps (OWA) at outlook.luc.edu. If you have a desktop version of Outlook installed on a personal machine, you can use this to connect to your Loyola account, as well.

Questions can be directed to the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

In-person classes were offered in the spring. No additional sessions are scheduled at this time.

Yes. Documentation, videos, and other materials are offered on our Documentation page.

Loyola students will now be allowed to keep their @luc.edu e-mail address for as long as they like—even for life! Students who graduated in May 2014 were migrated to the new Office 365 suite, and any new messages are being delivered there.

Your role as a faculty or staff supersedes your student status. Where differences exist, please refer to information provided for faculty or staff.

Getting Help

HSD's e-mail upgrade occurred in March 2014.

The migration affected those HSD students, faculty, and staff, who were not moved as part of Loyola's May 2013 upgrade.

Yes. The domain for your e-mail address changed from @lumc.edu to @luc.edu. (E-mail sent to your @lumc.edu address after the upgrade is being routed to your new mailbox automatically.) Your password for the new e-mail system is the same as what you use for many University systems (such as Kronos, Benefit Express, Lawson, and Locus).

  • For faculty and staff, yes. All messages from your GroupWise inbox (including folders, unless they were empty) were moved automatically to Outlook. Your full GroupWise archive was moved, as well.
  • For students, no. Messages were not moved automatically. You can, however, manually import your GroupWise messages into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Messages to Office 365.
  • For faculty and staff, the answer depends. We moved some settings, though thinks like rules and signatures need to be re-created.
  • For students, no. You'll need to re-create these in Office 365.
  • For faculty and staff, yes.
  • For students, no. Contacts were not moved automatically. You can, however, manually import your GroupWise contacts into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Contacts to Office 365‌. Please note that the first step of this process, copying your contacts, needed to be done from with GroupWise before the migration began. If you did not complete the first step in time, please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.
  • For faculty and staff, yes. One year of calendar items was moved (through March 15, 2015). If you had any calendar items scheduled beyond that, you’ll need to re-create these in Outlook. Also, please note that recurring calendar items were moved but are no longer linked together. If you manage a recurring meeting, we recommend that you re-create it in Outlook.
  • For students, no. You need to re-create calendar items in Office 365.
  • For faculty and staff, yes. Please note, however, that empty folders did not transfer over. If you had a folder that did not include any current messages (because they had previously been archived, for example), you will not see it in your Outlook folder list. To re-create it, simply right click on your inbox and choose New Folder.
  • For students, your folder structure will be included if you manually import messages into Office 365. Otherwise, you'll need to re-create your folders.

Microsoft Exchange is the behind-the-scenes system that runs HSD's communication tools and programs. Microsoft Outlook is the application that faculty and staff now use to access email and calendars. Outlook connects to the Exchange server. For more information, see the About Exchange and About Outlook pages.

OWA stands for Outlook Web App, a web-based version of Outlook e-mail. You can use OWA to access your Loyola e-mail, calendars, contacts, tasks, and other mailbox content if you do not have the full desktop client, or when the desktop client is not available. The OWA login page is https://outlook.luc.edu.

Microsoft Office 365 is a suite of programs that provides students with e-mail and calendars, select Office software (e.g., Word, PowerPoint, Excel), and communication tools like messaging and voice, video, and web conferencing. Students access Office 365 through the cloud (i.e., through the internet). For more information, see the About Office 365 page.

Microsoft Lync is a unified communication platform that offers instant messaging and voice, video, and web conferencing. For more information, see the About Lync page. Most faculty and staff at HSD have access to Lync as a result of the upgrade. (The program was installed with the Outlook 2013 desktop client.)

IM functionality is available to those who use the full Outlook 2013 desktop client. You can start an IM conversation anywhere you see a contact's name or picture.

  • For faculty and staff, yes. One year's worth of calendar items (through March 15, 2015) was moved to your Outlook mailbox. Please note that recurring calendar items were moved but were not linked together. If you manage a recurring meeting, we recommend that you re-create it in Outlook.
  • For students, no. Calendar items will need to be re-created in the new system.
  • For faculty and staff, yes. Your full GroupWise archive was moved to Outlook
  • Students can log a request to have their archive moved. Please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

No. Messages will remain in your mailbox until you delete them.

  • For faculty and staff, yes, contacts were migrated to your new account.
  • For students, no. Contacts were not moved automatically. You can, however, manually import your GroupWise contacts into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Contacts to Office 365. Please note that the first step of this process, copying your contacts, needed to be done from with GroupWise before the migration began. If you did not complete the first step in time, please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

Definitely, yes! One of the big advantages of the new system is the excellent support for mobile devices. In addition, email is synched in real time, regardless of your location. See the Mobile Device page.

Yes. If you’re working remotely, you can access your new account using the browser-based client, called Outlook Web Apps (OWA) at outlook.luc.edu. If you have a desktop version of Outlook installed on a personal machine, you can use this to connect to your Loyola account, as well.

Questions can be directed to the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

In-person classes were offered in the spring. No additional sessions are scheduled at this time.

Yes. Documentation, videos, and other materials are offered on our Documentation page.

Loyola students will now be allowed to keep their @luc.edu e-mail address for as long as they like—even for life! Students who graduated in May 2014 were migrated to the new Office 365 suite, and any new messages are being delivered there.

Your role as a faculty or staff supersedes your student status. Where differences exist, please refer to information provided for faculty or staff.

Student Accounts

HSD's e-mail upgrade occurred in March 2014.

The migration affected those HSD students, faculty, and staff, who were not moved as part of Loyola's May 2013 upgrade.

Yes. The domain for your e-mail address changed from @lumc.edu to @luc.edu. (E-mail sent to your @lumc.edu address after the upgrade is being routed to your new mailbox automatically.) Your password for the new e-mail system is the same as what you use for many University systems (such as Kronos, Benefit Express, Lawson, and Locus).

  • For faculty and staff, yes. All messages from your GroupWise inbox (including folders, unless they were empty) were moved automatically to Outlook. Your full GroupWise archive was moved, as well.
  • For students, no. Messages were not moved automatically. You can, however, manually import your GroupWise messages into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Messages to Office 365.
  • For faculty and staff, the answer depends. We moved some settings, though thinks like rules and signatures need to be re-created.
  • For students, no. You'll need to re-create these in Office 365.
  • For faculty and staff, yes.
  • For students, no. Contacts were not moved automatically. You can, however, manually import your GroupWise contacts into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Contacts to Office 365‌. Please note that the first step of this process, copying your contacts, needed to be done from with GroupWise before the migration began. If you did not complete the first step in time, please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.
  • For faculty and staff, yes. One year of calendar items was moved (through March 15, 2015). If you had any calendar items scheduled beyond that, you’ll need to re-create these in Outlook. Also, please note that recurring calendar items were moved but are no longer linked together. If you manage a recurring meeting, we recommend that you re-create it in Outlook.
  • For students, no. You need to re-create calendar items in Office 365.
  • For faculty and staff, yes. Please note, however, that empty folders did not transfer over. If you had a folder that did not include any current messages (because they had previously been archived, for example), you will not see it in your Outlook folder list. To re-create it, simply right click on your inbox and choose New Folder.
  • For students, your folder structure will be included if you manually import messages into Office 365. Otherwise, you'll need to re-create your folders.

Microsoft Exchange is the behind-the-scenes system that runs HSD's communication tools and programs. Microsoft Outlook is the application that faculty and staff now use to access email and calendars. Outlook connects to the Exchange server. For more information, see the About Exchange and About Outlook pages.

OWA stands for Outlook Web App, a web-based version of Outlook e-mail. You can use OWA to access your Loyola e-mail, calendars, contacts, tasks, and other mailbox content if you do not have the full desktop client, or when the desktop client is not available. The OWA login page is https://outlook.luc.edu.

Microsoft Office 365 is a suite of programs that provides students with e-mail and calendars, select Office software (e.g., Word, PowerPoint, Excel), and communication tools like messaging and voice, video, and web conferencing. Students access Office 365 through the cloud (i.e., through the internet). For more information, see the About Office 365 page.

Microsoft Lync is a unified communication platform that offers instant messaging and voice, video, and web conferencing. For more information, see the About Lync page. Most faculty and staff at HSD have access to Lync as a result of the upgrade. (The program was installed with the Outlook 2013 desktop client.)

IM functionality is available to those who use the full Outlook 2013 desktop client. You can start an IM conversation anywhere you see a contact's name or picture.

  • For faculty and staff, yes. One year's worth of calendar items (through March 15, 2015) was moved to your Outlook mailbox. Please note that recurring calendar items were moved but were not linked together. If you manage a recurring meeting, we recommend that you re-create it in Outlook.
  • For students, no. Calendar items will need to be re-created in the new system.
  • For faculty and staff, yes. Your full GroupWise archive was moved to Outlook
  • Students can log a request to have their archive moved. Please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

No. Messages will remain in your mailbox until you delete them.

  • For faculty and staff, yes, contacts were migrated to your new account.
  • For students, no. Contacts were not moved automatically. You can, however, manually import your GroupWise contacts into Office 365. Step-by-step instructions are available in the PDF, Moving GroupWise Contacts to Office 365. Please note that the first step of this process, copying your contacts, needed to be done from with GroupWise before the migration began. If you did not complete the first step in time, please contact the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

Definitely, yes! One of the big advantages of the new system is the excellent support for mobile devices. In addition, email is synched in real time, regardless of your location. See the Mobile Device page.

Yes. If you’re working remotely, you can access your new account using the browser-based client, called Outlook Web Apps (OWA) at outlook.luc.edu. If you have a desktop version of Outlook installed on a personal machine, you can use this to connect to your Loyola account, as well.

Questions can be directed to the Loyola University Help Desk at 773.508.4487 or helpdesk@luc.edu.

In-person classes were offered in the spring. No additional sessions are scheduled at this time.

Yes. Documentation, videos, and other materials are offered on our Documentation page.

Loyola students will now be allowed to keep their @luc.edu e-mail address for as long as they like—even for life! Students who graduated in May 2014 were migrated to the new Office 365 suite, and any new messages are being delivered there.

Your role as a faculty or staff supersedes your student status. Where differences exist, please refer to information provided for faculty or staff.