Loyola University Chicago

Information Technology Services

About Skype for Business: Audio and Video Calls

Formally known as Lync 2013

‌Before You Begin

In order to use Skype for Business for audio or video calls, you’ll want to confirm that you have the needed devices: a microphone and speakers (or a plug-in headset) and a camera. It’s also a good idea to test your devices to ensure the best audio and video quality.

 ‌‌‌

Not all machines at Loyola are set up for audio and video, so you may need to purchase additional equipment before you can use Skype for Business calling features. A list of recommended devices is available on the Purchasing Notes page. Both parties must have the needed equipment for a call to work. If Skype for Business cannot complete a call, you’ll see an error message.‌‌


Make a Skype for Business Audio Call

Start a Call with One Contact

  1. Make sure your contact is available by checking his or her presence status first.
  2. Find a contact or type a person’s name in the search box.
  3. Point to the contact’s picture and click the Phone icon.

Your contact will receive a notification that you’re calling, and can accept or decline the request.

Start a Call with Multiple Contacts

  1. Make sure your contacts are available by checking their presence status first.
  2. Hold down the Ctrl key on your keyboard, and click the names of the contacts to select them.
  3. Right-click the selection, click Start a Conference Call, then choose Skype for Business Call.

Your contacts will receive a notification that you’re calling, and can accept or decline the request.


Answer a Skype for Business Audio Call

When someone calls you, an alert appears on your screen.

  • To answer the call, click anywhere in the picture area.
  • Click Ignore to reject the call.
  • Click Options to do other actions:
  • Reply by IM instead of audio or video
  • Set to Do Not Disturb to reject the call and avoid other calls.

Make a Skype for Business Video Call‌

  1. Make sure your contacts are available by checking their presence status first.
  2. Point to the contact’s picture and click the Video icon. Your contact will receive a notification that you’re calling, and can accept or decline the request.
  3. If the video call is accepted, the conversation window expands to display the video.
  4. When you’re done, end the call by closing the window or pause on the camera icon and do one of the following:
  • Stop My Video: ends your video, but allows you to still see others’ videos.
  • End Video: ends all the videos for you, but allows you to still hear the audio.

You can also add video to an existing IM conversation. Just click the camera icon in the window to start your video. 


Answer a Skype for Business Video Call

When someone calls you, an alert appears on your screen.

  • To answer the call, click anywhere in the picture area.
  • Click Ignore to reject the call.
  • Click Options to take other actions:
    • Reply by IM instead of audio or video.
    • If you want to answer the call, but not start video, click Answer with Audio Only.
    • Set to Do Not Disturb to reject the call and avoid other calls.

For additional information, please see Make and Receive a Skype for Business Video Call located on Microsoft's support site.

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