Loyola University Chicago

Information Technology Services

Details for Faculty and Staff

What Loyola's Move to Microsoft Exchange Means for You

Loyola’s May 2013 email upgrade has brought a wealth of new features and improvements for faculty and staff, expanding the way you communicate within Loyola and with the outside world. As part of the upgrade, Loyola moved from GroupWise to a Microsoft Exchange platform. Exchange is not an email system itself, but it runs the University’s new email and calendar program: Microsoft Outlook. Additional collaboration tools, such as instant messaging and web, voice, and video conferencing, are offered through a program called Microsoft Lync. The move to Exchange will also support a University-wide voicemail upgrade, planned for later this year.

Getting to Outlook

  • If you’re using a machine with the standard Loyola image, the Outlook icon is now installed on your desktop. Double-click to start the program, and you’ll go straight to your inbox. Your email login is synchronized with your desktop login, so you won’t need to type in your ID or password again.
  • If you’re using a non-standard workstation (without the Loyola image), you can use the web-based Outlook application at outlook.luc.edu.
  • You also have the option to purchase and install Outlook on your non-standard workstation or on a laptop or desktop at home. For more information on this option, see Setting Up Your Outlook 2013 Mailbox Manually.
  • If you use your Loyola e-mail account on a mobile device or tablet and haven't set up your new mailbox yet, please see Reconnecting Your Mobile Devices.

Working with Outlook and Lync

We've posted links to a few introductory resources on the About Outlook and About Lync pages. Additional resources are also listed on the Documentation and Training page.

Voicemail Upgrade

The final phase of the upgrade to Microsoft Exchange—a move to unified messaging—affects our voicemail system and will take place in the first quarter of 2014. Unified messaging is the integration of different electronic messaging and communications technologies (such as e-mail and voicemail) into a single interface, accessible from a variety of different devices. In the past, different technologies delivered messages through their own systems, which couldn’t interact with each other. With unified messaging, however, you can access email, voicemail, calendars, and contacts anywhere, on any device. You'll be able to hear your email and calendar items over the phone or listen to your voicemail messages from within your Outlook inbox.

Questions and Comments

We greatly appreciate the time and effort you’ve extended since the upgrade to learn the new system and understand new or updated features. This was a substantial project, during which we moved more than 48,000 student accounts, 4,500 faculty and staff accounts, and nearly 2,000 shared mailboxes and room resources. If you need help with any of the new programs or features, please contact the Help Desk at 773.508.4487 or helpdesk@luc.edu.