About the Voicemail Upgrade
Loyola's Move to Microsoft Exchange Bringing Unified Messaging Later this Fall
Loyola's recent migration to Microsoft Exchange brought us new email, calendaring, and collaboration tools. The final phase of this upgrade -- a move to unified messaging voicemail -- will take place later this year."Unified messaging" is the integration of different electronic messaging and communications technologies, such as e-mail and voicemail, into a single interface, accessible from a variety of different devices. In the past, different technologies delivered messages through their own systems, which couldn’t interact with each other. With unified messaging, however, you can access email, voicemail, calendars, and contacts anywhere, on any device. You'll be able to hear your email and calendar items over the phone or listen to your voicemail messages from within your Outlook inbox.
Accessing Your Messages from Email
With unified messaging, a message will appear in your email inbox every time you get a voicemail. This message will contain an MP3 file that you can play through your computer or on your telephone. Voicemail messages have similar functionality to other email message, and you can delete, move, reply to, or forward the voicemail.
The email message will also contain a transcript of the voicemail embedded in the message body. Please note, however, that the speech-to-text translation is a “best effort” provided by the software, and may not be entirely accurate. Though sufficient for many messages, you’ll want to listen to the original voicemail if the translation seems confusing or the message itself is especially important.
Accessing Your Messages from a Phone
Each time you log into voicemail from a phone, you’ll hear a general message summary, for example: “You have one new voice message, ten new email messages, and your next meeting is at 11:00 a.m.” From here, you can navigate using voice prompts or the phone’s keypad.
- Unified Messaging Voicemail: Common Commands
- Unified Messaging Command Chart (Complete List of Options)
For More Information
Additional information about the voicemail upgrade will be shared via email and posted here. Questions can be directed to firstname.lastname@example.org.