TV Remotes: Cable TV remote control devices can be picked up from the front desk of your building/area. See the list below for locations:
- Baumhart RD Office
- Marquette South
- San Francisco
- Santa Clara
Cable Setup Video
If you require assistance with setting up cable TV in your room, please watch this quick Cable Setup Video.
Turning Power On and Off
Press POWER on the remote control while pointing it at the DCT700 to turn the digital receiver on or off. Be sure the remove control is in cable mode by pressing CABLE and then press POWER on the remove control.
Press CHANNEL UP or DOWN on the remote control or use the remote to select a channel by entering the channel number and then pressing OK/SELECT (or enter).
Adjusting the Volume
Press VOLUME UP or DOWN on the remote control to adjust the volume. When you adjust the volume, the volume scale is displayed on the screen. Press MUTE on the remote control to turn the sound off and on.
On-Screen program Guide
The On-Screen program Guide displays information about TV programs and enables you to access features such as Parental Control or ON DEMAND programs. To learn more about using the On-Screen Program Guide, you can refer to http://tvgo.xfinity.com/tv-listings?cmpid=xf_dash_tvl.
Be certain that all cable connections between the digital receiver and your TV, VCR, and other devices are firm and secure. Loose fittings can compromise picture quality.
Programming Your Remote
You can program your Comcast remote control to operate all of your video devices. Visit http://customer.xfinity.com/remotes/ for instructions.
Before reporting trouble, please make sure you have reviewed the Troubleshooting Guide.
If you are receiving an error message such as 'one moment please' or 'not authorized’ or receive only a black screen, you will need to contact Comcast directly. Comcast will need to look up your account by the address and room number, not the account number/telephone number. If they state they cannot do this, please ask for a supervisor. There have been reports that not all the Comcast Call Center personnel are aware of the proper process.
- Call 866.594.1234
- Press Option 1, 1, 1, 1, 2. You should now be directed to a live Comcast representative and you will need to provide the error message or problem you are experiencing.
- You should now be directed to a live Comcast representative and will need to provide the error message or problem you are experiencing.
- Physical Address of the building (List of Residence Halls & Addresses)
- Unit Number
- Student's Phone number (cell phone is best if a room appointment is necessary)
If you have any difficulty in regard to Comcast handling your requests, please send an e-mail to firstname.lastname@example.org with a description of the problem.
Premium channels, pay-per-view and digital cable service is also available to Loyola University Chicago residents from Comcast at additional charge. Students are responsible for associated costs and requires a separate contract with Comcast.
Call 866.594.1234 (Option 1, enter phone number, Option 3, Option 1) in order to upgrade to the premium service.
- Physical Address of the building (see )
- Unit Number
- Student's Phone number
Please go to www.comcast.com for additional information.
|Sound is Noisy on One Channel or only Coming from One Speaker||
|Remote Control Does Not Work||
|Poor Audio Quality||
|Guide Has No Data||