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Loyola University Chicago

Information Technology Services

Cable Television


   
Basic Operation

Cable Setup Video
If you require assistance with setting up cable TV in your room, please watch this quick Cable Setup Video.

Turning Power On and Off
Press POWER on the remote control while pointing it at the DCT700 to turn the digital receiver on or off.  Be sure the remove control is in cable mode by pressing CABLE and then press POWER on the remove control.

Changing Channels
Press CHANNEL UP or DOWN on the remote control or use the remote to select a channel by entering the channel number and then pressing OK/SELECT (or enter).

Adjusting the Volume
Press VOLUME UP or DOWN on the remote control to adjust the volume.  When you adjust the volume, the volume scale is displayed on the screen.  Press MUTE on the remote control to turn the sound off and on.

On-Screen program Guide
The On-Screen program Guide displays information about TV programs and enables you to access features such as Parental Control or ON DEMAND programs.   To learn more about using the On-Screen Program Guide, you can refer to http://www.comcast.com/newguide.

Picture Quality
Be certain that all cable connections between the digital receiver and your TV, VCR, and other devices are firm and secure.  Loose fittings can compromise picture quality.

Programming Your Remote
You can program your Comcast remote control to operate all of your video devices.  Visit http://www.comcast.com/corporate/customers/customer_support/remotes.html for instructions.

   To Report Trouble with Comcast:

Before reporting trouble, please make sure you have reviewed the Troubleshooting Guide

If you are receiving an error message such as 'one moment please' or 'not authorized’ or receive only a black screen, you will need to contact Comcast directly. Comcast will need to look up your account by the address and room number, not the account number/telephone number.  If they state they cannot do this, please ask for a supervisor.  There have been reports that not all the Comncast Call Center personnel are aware of the proper process.

  1. Call 1-866-594-1234
  2. Press Option 1, 1, 1, 1, 2.  You should now be directed to a live Comcast representative and you will need to provide the error message or problem you are experiencing.
  3. You should now be directed to a live Comcast representative and will need to provide the error message or problem you are experiencing.

Information Required:

  1. Physical Address of the building (List of Residence Halls & Addresses)
  2. Unit Number
  3. Student's Phone number (cell phone is best if a room appointment is necessary)

If you have any difficulty in regard to Comcast handling your requests, please send an email to cabletv@luc.eduwith a description of the problem.

   To Order an Upgrade: 

Premium channels, pay-per-view and digital cable service is also available to Loyola University Chicago residents from Comcast at additional charge.   Students are responsible for associated costs and requires a separate contract with Comcast.

Call 1-866-594-1234 (Option 1, enter phone number, Option 3, Option 1) in order to upgrade to the premium service.

Information Required:
1) Physical Address of the building (see )
2) Unit Number
3) Student's Phone number

Please go to www.comcast.com for additional information.

 

    Troubleshooting Guide

PROBLEMPOSSIBLE SOLUTION
No Sound 1. Press MUTE on the remote control to restore the volume level.
2. Check that the audio cables are connected to the proper input source.
3. If you are watching TV using your VCR/DVD player, be sure your VCR/DVD player is on.
No Picture 1. Check to be sure that all cables are connected properly and firmly secured.  Hand-tighten if necessary.
2.  If you are watching TV using your VCR/DVD player, be sure your VCR/DVD player is on.
Sound is Noisy on One Channel or only Coming from One Speaker 1.  Reconnect the cables and be sure the connections are firm. Make sure wires are not frayed and plugs are not bent or broken.
2. Check that the audio cables are connected to the proper input source.
No Power 1.  Check the power outlet for AC power.
2. Be sure the DCT700 is plugged into an outlet that is always live.
3. Check that the TV is tuned to channel 4, which is the output channel for the DCT700.
Remote Control Does Not Work 1. Press CABLE on the remote control to ensure the remote is in cable mode.
2. Be sure that nothing is blocking a clear line of sight between the DCT700 and the remote control.  Aim the remote control directly at the DCT700, not the TV or VCR.
3. Change the batteries in your remote control.
Poor Audio Quality 1. For best audio quality, go to "Setup" in the Main Manu of the On-Screen Program Guide.  In the "Audio Setup" folder, select "Optimal Stereo" and change "NO" to "YES" by pressing the right arrow on the remote.
Guide Has No Data 1. Unplug the power to the DCT700 and plug in the unit again.  It will take the DCT700 a few minutes to collect the data.



 

 



Loyola

Information Technology Services
1032 W. Sheridan Ave. · Chicago, IL 60660 · 773.508-4ITS

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