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Wimba Support

Wimba Live Classroom and Voice Tools

Instructions for downloading your Wimba Classroom files from Blackboard  Downloading Wimba Classroom Files from Blackboard

Instructions for downloading your Wimba Voiceboard files from Blackboard Downloading Wimba Voiceboard Files from Blackboard‌

Wimba Live Classroom runs from inside Blackboard and provides virtual classrooms that support audio, application sharing, and content display. 

The first and most important step of being a successful participant in a Wimba Live Classroom is running the Setup Wizard. You should follow all of the recommended steps in the Wizard, run it all the way through, and be sure to agree to install any of the suggested plugins.  Once you have run the Setup Wizard on your computer, you can skip the setup and click on “If you have completed the wizard previously, click here to enter Live Classroom.”

For further assistance follow these links:
- Wimba Classroom Guide for Instructors: Click the link, then select Presenter Guide 6.1 (either PDF or WebHelp).
- Wimba Classroom Guide for Students: Click the link, then select Participant Guide 6.1 (either PDF of WebHelp).
- Wimba Voice Tools User Guide: A complete guide to using Wimba Voice Tools.



Wimba Technical Support

Loyola has arranged for Wimba 24/7 telephone support service. 
When you need help, you can:

Popup Blockers will cause some areas of Wimba not to launch properly.  In order to use Wimba, you will need to disable your pop-up blocker or configure it to allow pop-ups from your Wimba server.

For more information and instructions on finding and disabling pop-up blockers, visit Tips on Locating and Disabling Pop-up Blockers or run the wizard in Wimba and click on the 'Help' button if your computer fails the pop-up blocker test; this will provide instructions to turn off many of the popular pop-up blockers that are available. 

Please refer to the vendor documentation on how to configure a pop-up blocker to work with Wimba.

It is not uncommon to have more than one pop-up blocker enabled on your computer, and some may not be displayed.  You may find that you need to not only turn off popup blockers, but remove the toolbars completely.  

Tips:

  • Anyone using Wimba needs to have Java installed on his/her computer. To find out if you have Java installed, run the Wizard that pops up after you enter Live Classroom.  Find links to other important viewers, downloads and plugins at Software Updates.
  • Broadband access to the Internet (T1, DSL, or cable modem) is strongly recommended.
  • Computers you use for Wimba must have sound cards.
  • You will need a headset to participate in scheduled live sessions. The headset is a pair of headphones with a boom microphone incorporated; it should have one USB connector. The average price of the headset is $20 and they are available at most electronics stores.
  • Wimba is sensitive to Internet slowdowns; you may want to avoid busy times of day, like late afternoon and early evening.
  • Lock Talk (found under the Options button) is a feature that allows the instructor to talk without having to hold down the Talk button continually.  Don’t turn Lock Talk on with external speakers; audio from the speakers goes back into the microphone and creates an echo.
  • If the presenter is using a webcam to broadcast video, the video will automatically appear in the student’s window. But if a student wants to broadcast video, s/he must hold down the Control key on the keyboard as s/he holds down the Talk key in the Live Classroom window.
  • If you are archiving your lecture, review the Silence Detection setting under Options > Audio Options > Filters.  If you see a checkmark beside it, click to remove the checkmark to produce a smoother recording.
  • If an instructor needs to copy an archive from a previous course to a new course shell, s/he should email Blackboard@luc.edu with the course ID of the old and new courses and which archives to copy.

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