Loyola University Chicago

Instructional Technology & Research Support

Information Technology Services



Instructional Technology & Research Support (ITRS) follows the general policies and guidelines established by Information Technology Services (ITS) at Loyola University Chicago:

Support Policies and Service Hours

For the quickest response, all requests for assistance should be submitted to the ITS Help Desk (x8-4ITS or helpdesk@luc.edu). Tickets typically receive a first response during the University's normal business hours of M-F, 9:00AM-5:00PM. Requests for assistance submitted after 5:00PM or on weekends and University holidays will receive a first response the next business day. More complex or highly technical requests may take longer to resolve. Calls for assistance in the classroom may have extended hours. Please visit the Classroom Assistance page for the latest information and schedule.

Walk-in support is also regularly available in Corboy Law Center Room 732 and Information Commons Room 204. Please visit the ITRS Drop-in page for the current schedule.

IP-Based Video Conferencing

Loyola has six primary IP-based video conferencing rooms: Granada Center 213 and 291, Information Commons 332, Cuneo Hall 109, and Corboy Law Center 206 and 727. To reserve one or more of these rooms, contact Campus Reservations. Documentation for using the conference system is provided in each room and is also available as a downloadable PDF by visiting the Classrooms section. A classroom technician can assist you on-site prior to the start of your video conference during regular hours of operation. Once your room reservation has been confirmed, contact the Help Desk. Requests should be submitted at least 72 hours in advance.

Lecture Capture and Web Conferencing

Loyola has a number of classrooms on the lakeside campuses that are equipped for lecture capture and web conferencing.

  •  Water Tower Campus:
    • Corboy Law Center 202, 321, 322, 423, 523
    • Maguire Hall 110
  • Lakeshore Campus:
    • Cuneo 002, 103, 210, 217, 302, 311, 312, 318, 324
    • Mundelein 508
    • Crown Auditorium
    • Crown Center 114
    • Klarchek Information Commons 105, 111, 112, 120, 215, 216, 230

If you are instructor and would like your class scheduled in one of these specialty classrooms, contact the Office of Registration & Records. Once your room has been confirmed, you can request a tutorial from a classroom technician by contacting the Help Desk.

Granda Center 292, Training Lab

The Granda Center 292, Training Lab, located on the second floor of Granada Center, provides faculty and staff with access to multimedia equipment and software, and a quiet area for audio recording. The Training Lab offers six desktop workstations and access to several Web capture applications, including Articulate Studio and Camtasia Studio.

To use the Training Lab, please reserve the space with the Campus Reservations 25Live system.