Loyola University Chicago

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Loyola University Chicago

Help Desk


ResNet is a complimentary "best effort" technical support available for Loyola students. Service and support includes, but is not limited to, the following:

  1. Device Configuration & Loyola Netreg
  2. Internet Connectivity Issues
  3. Mac and Linux Support
  4. Microsoft Windows Maintenance
  5. Virus and Malware Removal

If you are a Loyola Student requiring technical support, you can contact the ITS HelpDesk at 773.508.4487 or stop by a ResNet office location during posted business Resnet Support Hours. On-site support is available within the Klarchek Information Commons, Room 203, or the Corboy Law Center, Room 605 and you do not need an appointment!


Q:  What support can we provide in our drop-in location?

A:  Quick fixes, i.e., anything that takes less than 20 minutes does not require an appointment (as long as there is not an appointment pending)


Q:  How can I make an appointment?

A:  An appointment schedule is maintained at each office.  We do not make appointments over the telephone. 


Q:  How much time should I plan for an appointment?

A:  Virus and malware removal takes time.  We suggest students plan on 1.5 – 2 hours.


Q:  Can I leave my computer with you and pick it up when the work is done?

A:  No, we do not have the resources and security to lock-up your device in our office. 


Q:  Can I get my data backed up and my operating system re-installed?

A:  Due to licensing key restrictions, ResNet will no longer provide system back-up and reinstallations



Information Technology Services Help Desk · 1032 W. Sheridan Road · Chicago, IL 60660 · 773-508-4487

Notice of Non-discriminatory Policy