The ITS Help Desk & ResNet department provides the University with a single point of access for technology support. We're committed to providing excellent, professional customer service in tracking and resolving support requests.
Password Self-Service, a new system that will allow students, faculty, and staff on the University network to reset their own network passwords quickly and independently is now live. The tool replaced Personal Account Manager (PAM) and eliminates the need to contact the ITS Help Desk when passwords are forgotten or accounts are locked.
With Password Self-Service, users can set up a series of personalized challenge questions to be answered if a password or account issue arises. The text and alternate email address are other means to unlock or reset an account. You can choose to either use challenge questions, use text messaging, or use an alternate email account to proceed.
Atomic Learning is a 24/7 online, on demand, just-in-time training site offering over 50,000 tutorial videos on over 250 technology applications, including Microsoft and Adobe. Topics are subdivided into very small chunks, and presented in videos of one or two minutes. Learners can easily and quickly find the training they need on specific topics and instructors can pull Atomic Learning videos directly into their Sakai courses.
What is Loyola NetReg? Every new device connecting to the network via wired or wireless must be registered. Registrations are maintained for 120 days or for 14 days of inactivity, which ever comes first. Learn more at www.luc.edu/helpdesk/studentsupport/netreg/.