• Introduction
• Applying for a Digital Media Services Position
• Job Description

Introduction

Digital Media Services (DMS) is a fast-paced environment with many opportunities to learn different technologies, as well as interact with a number of different clients on a daily basis. DMS does not require Federal Work Study (FWS) as a requirement for employment; however, if offered a position and the candidate is eligible, FWS will be applied.

Applying for a Digital Media Services Position (Fall 2013) 

Interested undergraduate and graduate students are encouraged to apply using one of the following options:

• Online
  Apply for a Digital Media Services position online at http://www.luc.edu/career through the RamblerLink system. If a position listed below is not available in the Career Services RamblerLink system, this indicates that we are not currently hiring for the associated position.
• Paper
  Download a copy of our paper-based application (2013 - 2014 Digital Media Services Job Application). Please note that paper applications are accepted at any one of the following locations:
     - Lake Shore Campus Digital Media Lab (Information Commons - Room 207)
     - Water Tower Campus Digital Media Lab (Corboy Law Center - Room 608)

We may not be hiring at the time when you file your application to work with our team. If this is the case, we will hold your application and contact you for an interview if vacancies become available. If you have any questions regarding positions available in Digital Media Services, please send us an e-mail at digitalmediaservices@luc.edu.

Job Description

Digital Media Advisors

To perform this job successfully, an individual must be motivated with good written and verbal communication skills. The individual must be a strong team player and have experience working with digital media hardware and software. The following are required qualifications for this student position at the Lake Shore and Water Tower Campuses:

1. Assist campus users in the Multimedia and Digital Media Labs with projects, software and hardware support; 
2. Serve as a resource for departments, organizations and other clients in person, online and via the phone;
3. Provide customer service and support regarding digital media and other technologies in line with the University customer service standards - Maroon & Gold Standards of Excellence;
4. Troubleshoot and find resolutions to multimedia, software and equipment issues;
5. Process poster printing and other service requests;
6. Circulate equipment from the Equipment Loan Program and provide training for clients;
7. Assist with Digital Media Services projects and documentation initiatives;
8. Assist with monitoring, support - including opening, closing and overnight shifts - and cleaning of Multimedia and Digital Media Labs; and
9. Other duties as assigned by the Digital Media Services team.