- How do I make a space request?
- How do I cancel a reservation?
- Why can't requests for classrooms and auditoriums be confirmed before the third week of the semester?
- Why am I not receiving emails?
- How long should I wait to hear back from you before sending a follow up email?
- Which space should I use for my event?
- What should I do if there is someone else in my room?
If you have any additional questions, please email us at email@example.com
How do I make a space request?
All reservations must be made online using our scheduling system, 25Live-- we no longer accept reservations via email or phone. We encourage all requestors to browse the 25Live training resources on our website (training manual, videos, FAQs, and more) for help with the system.
- Reservation number (e.g. 2013-ABCDEF)
- The dates and spaces you wish to cancel (many reservations have multiple dates and places)
- Your contact information
Why can't requests for classrooms and auditoriums be confirmed before the third week of the semester?
The mission of Loyola University Chicago is to provide a place for the highest quality academics. In order to achieve this goal, our students must have the best facilities. To make sure they are in the best facilities, the Office of Registration and Records needs to have the ability to move a class freely during the first 3 weeks.
The Campus Reservations department can make reservations in non-academic spaces during the first three weeks; however, space is limited.
Why am I not receiving emails?
Be sure that the main contact we have for your organization is the same person who is placing requests-- often when student orgs are not receiving emails, it is because the contact we have on file is not accurate. For every request you submit, you should receive either a confirmation or a correspondence email within 2 business days. Please contact firstname.lastname@example.org if you have not, and we will verify the main contact email we have on file for your organization.
How long should I wait to hear back from you before sending a follow up email?
Please wait two business days before sending us an email about a request. Please note that during the first 4 weeks of a semester, we receive hundreds of requests and inquiries each day. During that time, it may take longer than usual to receive confirmation or correspondence regarding your request, and additional emails will delay our processing time even further.
Which space should I use for my event?
A full list of facilities and who reserves them is available on our website (the Room Inventory). You can also browse recommended and available spaces using 25Live-- view the "Speedbook" section of our training manual to find out how!
What should I do if there is someone else in my room?
Our computer system does not allow double bookings (there is no override function, no administrator rights, etc. that can allow a double booking in our system). Most of the time "double bookings" are caused when people do not read their requests, emails, or reservations from campus reservations. Please always keep a printout of your confirmation with you-- if the group will not vacate, please contact Campus Safety at 773.508.6039. An officer will respond to your request and remove the occupants.
On a few very rare occasions, classrooms do not updated in LOCUS correctly. Because Campus Reservations’ computer system pulls its classroom information from LOCUS, we have had instances where there was a class occupying a space where we had scheduled a meeting. For all academic space reservations, we check both LOCUS and our scheduling system, but very rarely glitches can happen. If you believe this has happened to you, please contact Campus Reservations as soon as possible.